Delivery Manager
4 weeks ago
Job Summary:
- We are seeking a results-driven Delivery Manager to oversee the end-to-end delivery of IT staffing solutions for our clients.
- The ideal candidate will have strong project management skills, a deep understanding of the IT staffing industry, and the ability to manage client relationships effectively.
- This role involves coordinating with recruiters, ensuring fulfilment of client requirements, and delivering top-quality talent on time.
Key Responsibilities:.
Delivery & Fulfilment:.
- Oversee and coordinate the delivery of IT staffing solutions, ensuring alignment with client requirements and deadlines.
- Manage the recruitment team, guiding them in sourcing, screening, and presenting top candidates to meet client needs.
- Ensure timely fulfilment of open positions, balancing quality with speed.
Team Leadership:
- Lead and mentor a team of recruiters, providing direction, feedback, and motivation.
- Coordinate team efforts to meet client expectations, performance targets, and quality standards.
- Conduct performance evaluations, identify areas for improvement, and implement training programs.
Process Improvement:
- Continuously monitor delivery processes and implement improvements for greater efficiency and effectiveness.
- Develop and maintain best practices for candidate sourcing, screening, and delivery.
Reporting & Analysis:.
- Track and report on KPIs such as time-to-fill, client satisfaction, and placement success rate.
- Provide regular updates to senior management on delivery performance and key metrics.
Stakeholder Engagement:
- Collaborate with the sales and account management teams to ensure alignment on client requirements.
- Work closely with recruiters and sourcing specialists to optimize delivery strategies.
Qualifications:
- 7+ years of experience in IT staffing, with at least 3 years in a managerial or team lead role.
- Strong knowledge of IT industry roles, technologies, and market trends.
- Excellent client management and communication skills.
- Demonstrated ability to lead a team in a fast-paced, deadline-driven environment.
- Exceptional problem-solving and decision-making skills.
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