Arva Health

3 weeks ago


Bengaluru, India Arva Health Full time

Customer Solutions Consultant


What You'll Do:

- Build out Arvas top of funnel business development pipeline for people going through fertility journeys by identifying, qualifying, and engaging with new customers.

- Collaborate directly with the Operations team members to build strategy, experiment, and iterate, to drive high-conversion leads.

- Collaborate closely with the Marketing Team to create and optimize clear communication of value propositions.

- Nurture and resolve outbound campaigns to key cross-functional stakeholders. Track customer journeys, capturing details to provide personalised support.

- Learn, iterate, and innovate. Build, test, and measure different outbound strategies.

- Own the entire inbound lead channel and build out an efficient process for qualification.

- Be resourceful. Send personalised and creative outbound campaigns to prospects and understand qualified leads Who you are.

- Excellent communication skills in multiple languages.

- Strong empathy and ability to understand and address customer needs and concerns.

- Proven experience in customer relationship management, preferably in healthcare/mental health or related industries.

- Exceptional organisational skills and attention to detail for documenting customer interactions.

- Ability to multitask and prioritise tasks effectively in a fast-paced environment.

(ref:iimjobs.com)

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