Current jobs related to Technical Support Engineer - Palakkad - JoVE

  • Technical Support Specialist

    3 weeks ago

    Palakkad, India Artos Software Full time

    Company: Artos SoftwareType: Full timeLocation: Remote (India)Shift: Night Shift - 6PM to 3AM ISTSalary: Rs. 4,00,000 to Rs. 6,00,000 per annumArtos Software is on a mission to solve problems for e-commerce merchants with simple but powerful applications & tools. The company builds and maintains 2 products for Shopify merchants: Stoq - Back in stock &...

  • Technical Project Lead

    2 weeks ago

    Palakkad, Kerala, India upGrad Full time

    About upGradupGrad is an online education platform that focuses on building the careers of tomorrow by providing industry-relevant programs in an immersive learning experience.Our mission is to create a new digital-first learning experience that delivers tangible career impact to individuals at scale.We currently offer programs in Data Science, Machine...

  • Technical Writer

    2 months ago

    Palakkad, India Mitsogo Full time

    About MitsogoMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse...

  • Commissioning Engineer

    3 months ago

    Palakkad, India Commtech Asia Full time

    Perform task as directed by the Project LeaderManage compilation of technical reports and submission of status report, including progress updateTechnically responsible for delivery of service in accordance with Commtech / Client expectationsReview of multi-discipline Testing and Commissioning documents for compliance with specification and standards of the...

  • Commissioning Engineer

    2 weeks ago

    Palakkad, India Commtech Asia Full time

    JOB DUTIESPerform task as directed by the Project LeaderManage compilation of technical reports and submission of status report, including progress updateTechnically responsible for delivery of service in accordance with Commtech / Client expectationsReview of multi-discipline Testing and Commissioning documents for compliance with specification and...

  • System Engineer

    3 weeks ago

    Palakkad, India Community Brands Full time

    System EngineerAbout Us:Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engagethe people they serve throughprograms and events,raise funds to enable their mission, and manage their financials and operations. Our family of brands...

  • Technical Architect

    1 month ago

    Palakkad, India NeoLotex Business Solutions Private Limited Full time

    We are looking for an experienced Technical Architect/Lead to design and architect Veeva CRM solutions that meet business requirements. The ideal candidate will lead the implementation, integration, and configuration of Veeva CRM, ensuring that all solutions are in line with industry standards and best practices.Key Responsibilities:Design and Architect...

  • Process Design Engineer

    1 month ago

    Palakkad, India Integrated Personnel Services Limited Full time

    Skills : Process Design Engineer Location : MumbaiJD :Key Responsibilities:Process Design:Develop and design process systems for oil and gas facilities, including upstream, midstream, and downstream operations.Create P&IDs (Piping & Instrumentation Diagrams), process flow diagrams, and heat & material balances.Perform process simulations and calculations to...

  • Engineer-Digital manufacturing

    3 months ago

    Palakkad, India Saint-Gobain Group in India Full time

    Job Summary: We are seeking a highly skilled MES Support Specialist with expertise in the Certified Ignition Tool to join our team. The ideal candidate will be responsible for the support, maintenance, and optimization of our Manufacturing Execution System (MES) and related technologies. This role requires a deep understanding of MES processes, the ability...

  • Engineer-Digital manufacturing

    3 months ago

    Palakkad, India Saint-Gobain Group in India Full time

    Job Summary: We are seeking a highly skilled MES Support Specialist with expertise in the Certified Ignition Tool to join our team. The ideal candidate will be responsible for the support, maintenance, and optimization of our Manufacturing Execution System (MES) and related technologies. This role requires a deep understanding of MES processes, the ability...

  • Senior Electrical Design Engineer

    3 weeks ago

    Palakkad, Kerala, India Ontrack HR Services Pvt LTD Full time

    Job Title: Senior Electrical Design Engineer - AutoCAD ExpertJob Summary: We are seeking a highly skilled Senior Electrical Design Engineer to join our team at Ontrack HR Services Pvt LTD. The successful candidate will be responsible for creating, editing, and modifying control and power drawings to meet the application requirements.Key Responsibilities:-...

  • Data Engineer

    4 weeks ago

    Palakkad, Kerala, India Pitch N Hire Full time

    Pitch N HireWe are seeking a highly skilled Data Engineer to join our team.Key ResponsibilitiesDesign and implement data models and architectures for large-scale data systems.Develop and maintain data pipelines using Informatica Cloud.Ensure data quality and integrity by implementing data validation and verification processes.Collaborate with...

  • Technical PaaS Senior Developer

    2 months ago

    palakkad, India Tata Consultancy Services Full time

    Job Title: Technical PaaS Senior Developer Location: PAN India Experience Range: 5 to 10 years Minimum Qualification: 15 years of full-time education Must Have :5+ years of relevant experience in Technical Implementation project and post implementation support .Sound knowledge of Oracle BI, OTBI reports, Infolets and Dashboards .Displaying proficiency...

  • Full Stack Engineer Engineer

    2 months ago

    palakkad, India PropertyLoop Full time

    Job Title: Remote - Full Stack Engineer Engineer (Next/React/Node/Typescript/MySQL)SummaryPropertyLoop is a rapidly growing technology business with the vision, resources, and team to become a global player in the property rental sector over the next 3-5 years.Our platform was only recently launched, but we are already getting fantastic growth in inventory...

  • Engineer-Digital manufacturing

    3 months ago

    Palakkad, India Saint-Gobain Group in India Full time

    Job Summary:We are seeking a highly skilled MES Support Specialist with expertise in the Certified Ignition Tool to join our team. The ideal candidate will be responsible for the support, maintenance, and optimization of our Manufacturing Execution System (MES) and related technologies. This role requires a deep understanding of MES processes, the ability to...

  • Veeva Configuration Engineer

    7 days ago

    Palakkad, Kerala, India Predactica™ Full time

    Predactica, an AI/ML product based startup company, is seeking a Viva certified developer in India for one of its clients.As a Veeva configuration engineer, you will be accountable for developing, optimizing, and managing IT services/applications in Veeva with a focus on Clinical trial management. You will also focus on ensuring cost-effectiveness,...

  • Healthcare Python Developer Technical Screener

    4 weeks ago

    Palakkad, India BlockTXM Inc Full time

    Job Overview: We are seeking a highly skilled Healthcare Python Developer Technical Screener to join our team on a parttime basis. The ideal candidate should do the technical screening of candidates with have extensive experience in healthcare automation, specifically with Revenue Cycle Management (RCM) processes, and possess strong knowledge of Python and...

  • Healthcare Python Developer Technical Screener

    4 weeks ago

    Palakkad, India BlockTXM Inc Full time

    Job Overview: We are seeking a highly skilled Healthcare Python Developer Technical Screener to join our team on a parttime basis. The ideal candidate should do the technical screening of candidates with have extensive experience in healthcare automation, specifically with Revenue Cycle Management (RCM) processes, and possess strong knowledge of Python and...

  • Senior Product Engineer

    4 weeks ago

    Palakkad, India Ontrack HR Services Pvt LTD Full time

    The Senior Product Engineer - Mechanical Design plays a crucial role in the productdevelopment process by collaboratively working with CAD Design Engineers andProduct Specialists to design and develop mechanical components and systems.Industry Type Aggregate, Cement, Mining, EPC or from similar Crushing/MH industryKeyResponsibilities Work closely with CAD...

  • Senior Software Engineer

    4 weeks ago

    Palakkad, Kerala, India Entiovi Technologies Full time

    Senior Software EngineerWe are seeking a highly skilled Senior Software Engineer to join our team at Entiovi Technologies.Key Responsibilities:Design, implement, and test new features across both front-end and back-end components of the application.Debug, track, and resolve complex technical issues, ensuring stability and optimal performance.Code Review &...

Technical Support Engineer

2 months ago

Palakkad, India JoVE Full time

JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented individuals to join our company.


We are seeking an experienced Technical Support Engineer to join our team, working closely with the global Support and Engineering teams. Your primary focus will be resolving critical issues and providing the Support team with tools and solutions to ensure JoVE customers receive the highest level of service possible.


Responsibilities:


  • Work directly with the Support and Engineering team to Triage and handle critical support issues or bugs.
  • Tackle software debugging and identify code defects for remediation.
  • Provide support to answer inquiries on products.
  • Accept and handle technical requests.
  • Create, curate and maintain knowledge articles.
  • Follow communication procedures, guidelines and policies.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Build sustainable relationships and trust with customers and other internal teams through open communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Performs other specific duties or assignments as directed by Team Manager.


Requirements:


  • 3+ years of demonstrable experience in technical customer support.
  • 2+ years of experience with web application frameworks such as Symfony, Laravel, React, or similar. GraphQL experience is a plus.
  • Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
  • Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
  • Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.
  • Ability to work with minimal supervision and research using traditional and online resources.
  • Good understanding of KPIs and Metrics.
  • Embraces the concepts of Agile Scrum software development and its related collaboration and issue-tracking tools (e.g., JIRA, Rally)
  • Embraces the concepts of ITIL and COBIT framework and its related collaboration and issue-tracking tools (e.g., Zendesk, Service Desk)


Why Join JoVE?


  • A competitive compensation package including unlimited commissions on your sales
  • You will make a direct impact in accelerating science research and education.
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
  • Our strong promotion from within culture draws a clear path to advance your career with us