Technical Project Manager

3 weeks ago

Pune, Maharashtra, India Zinnia Full time

What Youll Management & Analytics

- Monitor and analyze workforce metrics, including utilization, capacity, and performance.

- Provide actionable insights through detailed workforce analysis and reporting.

- Ensure compliance with workforce management policies and procedures.

- Collaborate with PMO, Finance, Technology teams to set the expectations and monitor the compliance.

- Collaborate with project managers and leadership teams to ensure proper staffing and workload distribution.

OpenAir Administration & Integration

- Support administration of OpenAir platform, managing system configurations, user access, and workflows, ensuring data integrity and system optimization.

- Work closely with US WFM counterpart.

- Collaborate with PMO, Finance, Data and IT teams to integrate OpenAir with Microsoft BI for advanced data visualization and reporting leveraging OpenAir API.

Business Intelligence & Reporting

- Design and develop BI dashboards to track workforce utilization, availability, and capacity, and visualize key workforce performance metrics.

- Automate and streamline reporting processes to enhance operational efficiency.

- Generate regular reports and analyses for leadership to inform decision-making.

- Leverage Power BI, Tableau, or other BI tools to deliver insights that support workforce forecasting and decision-making.

- Provide trend analysis and predictive analytics to identify risks and opportunities for operational improvements.

- Present workforce insights to leadership, helping drive data-backed decisions on staffing, hiring, and resource allocation.

Forecasting & Scheduling

- Conduct demand forecasting to anticipate workforce needs and ensure alignment with business objectives.

- Work with leadership to implement real-time workforce adjustments based on business demand.

- Ensure workforce planning aligns with financial targets and revenue goals.

Project Management Support

- Utilize tools like JIRA and Confluence for tracking tasks and managing team collaborations.

- Support Agile and Scrum workflows to improve team performance and project delivery.

- Generate progress reports, dashboards, and KPIs for leadership.

- Support data collection for post-project analysis and lessons learned.

- Help onboard new project team members and provide administrative support.

Technical Expertise

- Develop workflows and tools to enhance workforce-related processes.

- Troubleshoot and resolve issues in OpenAir and other integrated systems.

- Utilize advanced Excel functions for data manipulation and reporting.

- Partner with data team on possibility of new data pipelines and ingestion requests as well as on data model improvements

What Youll Need

- Bachelor's degree in business administration, Information Systems, or related field.

- 5-7 years of experience in workforce management, system administration, or analytics.

- Proficiency in OpenAir administration and API integration.

- Strong expertise in Microsoft BI, JIRA, Confluence, and advanced Excel.

- Familiarity with Scrum and Agile methodologies is a plus.

- Excellent analytical, problem-solving, and communication skills.

Core Competencies

- Strong technical and analytical skills with a focus on workforce management.

- Expertise in OpenAir and business intelligence tools for advanced reporting.

- Effective collaboration and communication abilities.

- Proven ability to streamline processes and deliver insights that drive efficiency

(ref:iimjobs.com)

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