ISO 9001-Quality Management Consultant/Management Representative

1 day ago

New Delhi, India Smartedge Consulting Full time

Smartedge Consulting is a leading multi-disciplinary ISO consulting company based in Hyderabad. We specialize in providing management systems consulting services for various certifications, including ISO 9001, ISO 14001, OHSAS 18001, and ISO 27001. Our approach includes conducting initial gap analyses, project planning, requirements identification, training, and documentation to ensure our clients meet their specific certification goals.Job TitleISO 9001-QMS Consultant/ Management RepresentativeLocationProject-based / Client Sites / Full time onsiteRole ObjectiveTo deliver consulting, documentation, training, and internal auditing services for the implementation and maintenance of ISO 9001 management systems for clients across various industries.Key ResponsibilitiesProject Delivery- Lead gap assessments, process mapping, documentation development, and implementation support for ISO 9001. - Facilitate client-specific process improvements, risk assessments, and legal compliance evaluations. - Conduct internal audits as per ISO 19011 guidelines. - Support clients in management review meetings and certification body audits.Client Engagement- Understand client-specific industry requirements (Manufacturing, Pharma, Services, Infra, etc.). - Maintain effective communication with client teams to manage expectations and build trust. - Provide value-added insights beyond compliance requirements.Training & Competency Building- Deliver awareness, implementation, and internal auditor training programs. - Develop customized training materials.Documentation & Reporting- Prepare and review manuals, procedures, SOPs, and forms as per ISO standards. - Prepare audit reports, project status updates, and client feedback summaries.Continual Improvement- Identify opportunities for improving internal consulting methodologies and client outcomes. - Stay updated with industry practices, ISO updates, and statutory regulations.Technical Competencies· ISO 9001:2015 implementation & audit expertise· Effective client communication· ISO 19011:2018 Internal Auditing Techniques· Problem-solving and decision-making· Knowledge of legal and other applicable industry requirements· Team collaboration and knowledge sharing· Documentation development (Manuals, Procedures, SOPs)· Professional ethics and confidentiality· Process improvement tools (Root Cause Analysis, PDCA, etc.)· Adaptability and learning agilityKey Result Areas (KRAs) & KPIs· Measurement Criteria (KPI)· Timely Project Delivery· % of projects delivered on schedule· Client Satisfaction· Client feedback score / Retention rate· Documentation Quality· Number of reworks / NCs in certification audit· Training Effectiveness· Training hours delivered / Participant feedback· Internal Audit Delivery· Number of audits conducted / Audit report quality· Compliance & Legal Awareness· Number of legal registers / updates providedPreferred Qualifications & Experience- Bachelor’s in Engineering any branch/BSc/BBA - Certified Lead Auditor / Internal Auditor for ISO 9001. - 3–5 years of trouble shooting experience in management system consulting, audits - Exposure to multiple industry sectors preferred.Employment TypeFull-TimeRemunerationThis is junior level position only longer experience is not recommended

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