Senior Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Our business analysts are the drivers behind our continued growth and success. We’re currently searching for an experienced business analyst to help guide our organization into the future. From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst. They should be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

What Part Will You Play?

Acts as a liaison between client end-users, programmers and test analysts in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance. Develops working relationship with key stakeholders and gains an understanding of the basic nature of the client’s business. Learns to be consultative with client management while assisting with the identification, definition and documentation of business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations. Analyzes complex problems and issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Facilitates meetings and leads discussions. Develops simple to complex business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications. Leverages system or module knowledge in the design of system screens and database structures. Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve issues that may cross multiple systems and affect the business process. Tracks application incidents to ensure a successful conclusion for internal and external clients. Identifies system impact of changes in the business, user needs, external business environment and operating systems. Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Prepares, coordinates, and assists with client training and documentation for installation of systems and upgrades. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Coordinates documentation and follow-up evaluation monitoring; post-implementation problems and revision requests. Maintains, administers, and/or reviews all procedures, methodology and/or application standards to include payment card industry and security related compliance. Conducts and supports testing/planning/validation by clarifying the intended functionality and resolving issues to ensure successful implementation. Provides relevant test scenarios for the testing team. Coordinates implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation. Assists with the detailed project planning efforts on larger projects, and may act as a Project Manager on smaller development efforts. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Prepares technical reports by collecting, analyzing, and summarizing information and trends. Maintains software deployment plans and communicates these plans to the user community and ensures that users are apprised of any anticipated deviation from schedules.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree  Minimum 6 years of relevant experience. Software Engineering, Information Systems or other Technical degree; additional experience in lieu of degree will be considered Professional experience working with end-users to meet business needs.

Preferred Qualifications

Typically Minimum 6 Years Relevant Exp Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs Working towards a Certified Business Analysis Professional (CBAP)

What Are Our Desired Skills and Capabilities?

Essential Functions

Work as part of an Agile team to deliver high quality business analytics solutions for the key stakeholders  Engage with end users and subject matter experts to identify, develop, document, validate and endorse the requirements of their unit, demonstrating Agile behaviors that emphasizes collaboration, delivery, reflection and improvement and deliver internal training for new features to team members and end users by identifying needs, preparing materials and delivery as needed  Consult with the business and product owners to priorities and shape the product backlog, using Agile practices for prioritization around business value Work with product managers and epic owners to develop business cases, as required  Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement  Consult with and advise product managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer or user experience  Assist with the elaboration of the user stories and requirements, supporting team members with their work where required  Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective  Participate in the creation of low or high fidelity prototypes Provide subject matter expertise in specific functional area(s) for assigned Scrum team

Skills/Technical knowledge

Minimum 6 years experience in the IT/Payment industry. Demonstrated ability to undertake business analysis within an Agile environment with experience in requirement elicitation, gathering, documentation and management Demonstrated ability to facilitate groups across multiple disciplines  Demonstrated ability to work effectively independently and as part of a team, including taking initiative, providing regular updates on your work, seeking and providing support as required  Demonstrated functional and conceptual understanding of technical matters, as well as the proven ability to quickly learn new business domains and technical applications  Demonstrated ability in creatively solve problems and try new approaches to achieve work outcomes, leveraging a strong analytical mindset  Demonstrated negotiation and influencing skills, enabling effective interaction with stakeholders and users in the provision of advice, guiding decision-making and seeking cooperation in the delivery of services  Exceptional verbal and written communication and interpersonal skills, including demonstrated ability to prepare and deliver technical and business reports and proposals for all levels Demonstrated ability to deliver engaging and informative presentations and training to a variety of audiences  Detailed understanding and knowledge of the transactions sector is highly desirable.

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