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Technical Consulting Engineer

3 months ago

Mumbai, India Cisco Full time

This position is based on-site in Navi Mumbai, India, and will be focused on supporting one or more of the largest BFSI (Banking, Financial Services, and Insurance) customers for Cisco.


Note: Rotational shift, 5 days working from Client location in Navi Mumbai

Minimum experience required 6+years


Who you are

* Demonstrate a comprehensive understanding of Cisco’s Security Products Portfolio.

* Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities.

Troubleshooting and Problem Resolution:

* Excellent knack to Diagnose and resolve complex security and data routing issues involving Cisco hardware, software, and protocols in the shortest period of time.

* Ability to use advanced Troubleshooting methodologies

* Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of security, Switching and Routing protocols).

* Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution.

* Provide technical troubleshooting and guidance during maintenance windows.

* Ability to work on interoperability scenarios

* Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues, identifying causes, triggers, and potential solutions.


Who you will work with

* Work closely with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement.

* Collaborate with Cisco TAC (Technical Assistance Centre) for advanced issue resolution and contribute to the development of automated support tools.


Educational Qualifications:

* Bachelor’s degree in Electronics and Communication, Computer science, Information Technology, or related field:

* A solid foundation in Electronics and Communication, computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies.

* Cisco Certifications:

* CCNP (Cisco Certified Network Professional):

* Demonstrates advanced knowledge and skills in Cisco networking.

* Validates the ability to plan, implement, verify, and troubleshoot complex network solutions.

* CCIE (Cisco Certified Internetwork Expert) Preferred

* A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies.

* Validates expert-level knowledge and skills in designing, implementing, managing, and troubleshooting complex network infrastructures.


Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.