Salesforce Business Analyst

1 day ago

Gurugram, India AddRec Solutions Pvt Ltd Full time

Description : Salesforce Senior Business Analyst - Salesforce Sales CloudKey Responsibilities : - Partner with business stakeholders to elicit, analyze, and document requirements across Salesforce Sales Cloud and related platforms to align platform capabilities with business goals- Conduct gap analyses, process mapping, and impact assessments for new features and integrations; Evaluate the impact, benefits, and risks of proposed solutions- Analyse and document business requirements; Translate business needs into user stories, acceptance criteria, functional specifications, process flows, and As-Is/To-Be documentation.- Collaborate closely with business teams, architects, Salesforce developers and admins to validate solutions, conduct UAT, and ensure successful deployments- Support change management activities by working with business owners, change managers, and end users to ensure solutions are understood and adopted. Monitor platform metrics to drive continuous improvement- Support release planning, change management, and training initiatives for Sales Cloud users- Facilitate workshops, discovery sessions, and backlog refinement meetings to align priorities and guide solution design.- Translate regulatory requirements (GDPR, HIPAA, etc.) into functional specifications and user stories for Sales Cloud enhancements- Identify and recommend process improvements for both project delivery and BAU operations.Required Skills & Experience : - 6 to 10 years of experience as a Salesforce Business Analyst, with strong focus on Sales Cloud- Proven success in gathering requirements and writing user stories- Deep understanding of Sales Cloud features- Strong knowledge of Salesforce features such as automation (flows, validation rules), reporting, and dashboards.- Experience with Agile/Scrum methodologies and tools like Jira or Azure DevOps- Strong communication and documentation skills, with ability to tailor updates for technical and non-technical audiences- Salesforce certifications preferred : Salesforce Certified Business Analyst, Sales Cloud Consultant, Salesforce Administrator.Other Skills : - Excellent stakeholder management, facilitation, and communication skills; Ability to influence stakeholders at senior levels and lead requirement workshops.- Exposure to Service Cloud, Experience Cloud, CPQ, or Industry Clouds would be preferred- Experience with pharma logistics ecosystems- Exposure to multilingual orgs, global support operations, and multi-region compliance- Familiarity with AppExchange tools for service automation, analytics, or agent productivity- Strong problem-solving mindset.- Mentoring junior BAs. (ref:hirist.tech)

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