US Mortgage Loan Quality Specialist

3 weeks ago

Bengaluru, India Mphasis Full time

Job Title: US Mortgage Loan Quality Specialist (Pre/Post-Close Audit)

Location: Bangalore

Shift Flexibility: 24/7 availability including nights and weekends

Position Overview

We are seeking a detail-oriented and proactive US Mortgage Loan Quality Specialist to join our mortgage operations team in Bangalore. This role is essential in ensuring loan files meet all compliance and quality standards prior to closing. The ideal candidate will have a strong understanding of U.S. mortgage documentation, excellent communication skills, and the ability to thrive in a fast-paced, collaborative environment.

Key Responsibilities

  • Prioritize daily workflow to meet closing deadlines and manage pipeline effectively
  • Order and follow up on required verifications and documentation, ensuring compliance with timeframes
  • Review income documentation including Paystubs, W2s, Bonus/Commission, Alimony/Child Support, and Rental Income
  • Communicate loan file status with internal and external stakeholders
  • Escalate potential fraud cases to Credit Manager or Risk Management
  • Deliver decisions (approval, suspense, denial) within SLA timelines
  • Maintain high standards of customer service and professionalism
  • Work independently while collaborating with supervisors to resolve complex issues
  • Manage high loan volumes with strong time management and organizational skills

Qualifications

  • Minimum 1 year of experience in U.S. Residential Mortgage, preferably in Pre/Post-close audit
  • Strong knowledge of mortgage guidelines and documentation standards
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and problem-solving abilities
  • Ability to prioritize tasks and adapt to a dynamic work environment
  • Proficient in Microsoft Office Suite and comfortable working in a paperless environment
  • Willingness to work flexible hours, including night shifts and weekends

Why Join Us?

  • Be part of a growing team in a dynamic industry
  • Opportunity to work with experienced professionals and expand your mortgage expertise
  • Supportive work culture with emphasis on quality and compliance



Thanks & Regards

Meenakshi Verma

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