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Senior Python Support Engineer

2 months ago

Bengaluru, India Red Education Full time

Job Title: Senior Python Support Engineer


Work Location: Bangalore (Whitefield)

Minimum experience: 5+ years of core IT experience

Spoken Language: Good Spoken English (must)

Vacancy: 2 nos.

Work Hours: Position 1 :- Full-time (rotational shift) work from office

Position 2 :- Full-time (Night shift) remote working

Work Mode: Work from office (rotational shift)

Remote working (US time zone shift)

Reporting to: Chairman


About the business:-


Red Education is one of the highest awarded I.T. technical training companies globally. Our reviews and customer feedback are exceptionally high. Check us out on our website www.rededucation.com


About the role:- Thanks to our rapid expansion worldwide, we have an exciting new opportunity for Senior Python Support Engineer / Senior Support Engineer, based in our Bangalore office.


 Work for a business that is expanding rapidly on a global scale

 Future proof your IT career in a booming sector

 Deliver critical solutions that organisations need to survive

 Empower people through learning

 Help protect business and infrastructure against cyber-crime

 Get the support, training and leadership you need to thrive


The successful applicant must:


 Have advanced PYTHON skills and security skills with knowledge of VMware, Virtualization


On-call: When the Australian & Indian Support Engineer isn’t available, from 5.00 pm IST and occasionally at weekends to manage the build process


Purpose of the position:

To support internal IT services and particularly labs for Americas, and other regions and also support trainers with any lab escalations.



Responsibilities & duties:


Responsibility 1 – Support the labs

 Work to support trainers and resolve issues in our major lab environments (including F5 Networks, Check Point, Palo Alto Networks, Nutanix, Paessler etc)

 Develop the various python scripts that make up the Red Education lab environment.

 Manage the labs independently if required take help of engineer in Australia.

 Monitor the day to day performance of the labs.

 Enter commands and verify proper system operation through observation to detect errors.

 Follow change control processes

Work Standard –

Acknowledge an issue opened by a trainer within 10 minutes of receiving it. Resolved issues as quickly as possible so as not to affect classes.


Responsibility 2 – Support Internal IT

 Resolve any level 1 or level 2 issues by yourself. Escalate any level 3 issues to L3 support.

 Field quesƟons pertaining to user inquiries regarding computer software or hardware and then present solutions.

Work standard – acknowledge an issue opened by any staff member within 15 minutes of receiving it. A “can do” approach is critical to your success in this regard, as this is the company culture.


Responsibility 3 – Development and ownership of lab environment to be more robust and support the business needs of Red Education

 Develop the various Python scripts that make up the Red Education lab environment

 Manage the images for the Lab Environment

 Manage the lab build process if required on Saturday or Sunday

Work standard – Manage and develop the lab environment on a very tight budget.


Responsibility 4 – Management & ownership of IT security of Red Education

 Manage Firewall policy

 Manage SAML and SSO connectivity on F5 APM

 Manage Cloud security and connectivity for AWS, Google Cloud and BGUS

Work Standard - Manage the security of the Red Education IT environment with an open policy for trainers to access systems but with a view to security for important company information on a tight budget.


Essential qualifications and experience:

 Strong VMWare Virtualisation Experience

 Good Python coding experience – advance level


Questions to be answered:

1) How many year of experience do you have into IT (Python / VMware) ?

2) Are you currently located in Bangalore city, India ?

3) Are you open to work from office, 5 days a week (rotation shift) ?

4) Are you open to remotely work, 5 days a week (USA time zone)?

5) What is your current CTC ?

6) What is your expected CTC ?

7) What is your Notice Period ?


Next steps

1. Apply now by sending your CV and covering letter answering the above questions and providing your email address and contact number to niran.vasudev@rededucation.com


2. Follow Red Education on our social channels to learn more about the company and see the latest job ads: :

Facebook:

Instagram:

Twitter / X:


Joining:- Ideally “Immediate or 15 days” notice max

Location:- Bangalore, Whitefield, India

Position:- 2 nos.

Work Environment:- Work from office (rotational shift) & Remote working (Night shift)

Salary:- Good Salary and benefits