Powerweave Software Services

5 days ago

Mumbai, India Powerweave Full time

Company Description :At Powerweave, we help high-growth companies stay ahead of the curve in the rapidly changing digital landscape.With over 25 years of experience, we are a digital transformation leader building platforms, processes, and teams to power business growth.We have collaborated with over 800 large organizations like Unilever and Cap America.Our team of 1700+ professionals has been assisting businesses in their digital transformation since 2001.We offer tailored solutions, including eCommerce platforms, AI-powered technology solutions, consulting services, and expert execution services to drive success and maintain a 95% retention rate.Designation : Technical Writer.Division : Tech.Experience : 4- 7 years.Position Type : Permanent.Roles and Responsibilities :- Create and maintain documentation : Develop user guides, in-app help text, API documentation, tutorials, FAQs, and release notes for new and existing features.- Collaborate with cross-functional teams : Work closely with product managers, developers, designers, QA, and customer support to gather technical details and ensure documentation accuracy.- Develop subject-matter expertise : Gain a deep understanding of our SaaS and AI/ML products, their features, and workflows to anticipate user needs and pain points.- Plan and manage content strategy : Define documentation structure, information architecture, and delivery methods for optimal user comprehension and accessibility.- User advocacy : Review UI text and microcopy to ensure clarity, consistency, and user-centered language across interfaces.- Incorporate feedback : Continuously refine content based on input from users, product teams, and support feedback channels.- Leverage content management systems : Author, organize, and publish documentation using CMS or Help Authoring Tools (HATs) such as Confluence, MadCap Flare, or ReadTheDocs.- Maintain standards and style guides : Establish and enforce documentation standards, ensuring consistency of tone, terminology, and format across all materials.- Visual documentation : Create diagrams, visuals, and flowcharts using tools like Lucidchart, Draw.io, or Mermaid to enhance content clarity.- SEO and discoverability : Apply SEO principles to improve online help content visibility and user engagement.Education, Skills, and Experience Requirements :- Education : Bachelors degree in Technical Communication, English, Computer Science, or a related technical field.- Experience : 4+ years of experience in technical writing, preferably within SaaS, AI, or software product environments.- Technical proficiency : Ability to understand APIs, data workflows, and technical architectures; basic familiarity with programming (Python, JavaScript, etc.) preferred.- Tools and platforms : Experience with help authoring tools (MadCap Flare, Confluence, Notion), version control systems (Git), and screen capture software (Snagit, Camtasia).- Communication skills : Excellent written and verbal communication with the ability to simplify complex information for diverse audiences.- Attention to detail : Exceptional organizational skills and commitment to producing accurate, high-quality documentation.- Collaboration : Proven ability to work effectively in agile, cross-functional teams in a fast-paced environment.- Portfolio : Strong portfolio showcasing a range of documentation (user guides, API docs, tutorials, or technical blogs).- SEO knowledge : Understanding of SEO best practices for structuring and publishing discoverable documentation. (ref:hirist.tech)

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