XMO Officer

As XMO Officer, you will support the delivery of experience metrics, contribute to service reviews, and help embed experience thinking into operational workflows. You will work closely with the Digital Hub service desk, and product teams to ensure experience insights drive service excellence.

Key Responsibilities

• Monitor digital experience using Riverbed and other network and application performance tools in conjunction with our delivery partner.
• Support implementation of XLAs and VLAs and experience dashboards.
• Assist in preparing reports, reviews, and feedback loops.
• Coordinate training, Supplier engagement events and awareness sessions in the Digital Hub.
• Collaborate with service desk and support teams to resolve experience-impacting issues.
• Maintain documentation and contribute to lessons learned processes.

• Experience in IT support, service desk, or user engagement roles.
• Familiarity with experience monitoring tools and reporting.
• Strong analytical and communication skills.
• Ability to work collaboratively across teams and functions.
• Understanding of ITIL processes and service management principles.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.