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Assistant Manager

3 months ago

Hyderabad, India Indian School of Business Full time

Job Purpose -


To execute the Information Technology related services effectively as per the given guidelines


Job Outline -


At ISB, Information Technology (IT) plays a key role in providing the requisite IT infrastructure facilities to all the stakeholders, to drive its strategic objectives in its research, teaching and business functions.


The jobholder as Intern/Associate/Sr. Associate – IT reports to the Senior Manager/Associate Director -IT. As a Business Functional Analyst, he/she will closely work together with business and user departments, Project leads and development teams and bring business and functional analysis skills into the development team to ensure that the implementation of requirements aligns with our business needs and technical quality standards. He/she should also be responsible for maintaining lineage across the applications in domain. You will extensively make use and apply agile tools and practices in the context of digitalization journey.


S/he needs to have

  • Lead on evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions consistent with business strategy.
  • Demonstrate exceptional capabilities in data analysis and management, with ability to interpret complex data to guide insightful business decisions and strategies
  • Gather and analyze business requirements, facilitate workshops and stakeholder interviews, and create functional specifications and process flow diagrams to support IT application objectives.
  • Ensure outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture.
  • Challenge constructively and act as a critical friend to achieve solutions that are fit for purpose.
  • Facilitate collaboration and lead effective communication with all stakeholders in support of design, build and delivery to meet the user needs.
  • Lead and define business requirements, including discovery, analysis, documentation, process flows, use cases, test and training plans.
  • Evaluate existing business processes and identify improvement opportunities.
  • Define user journeys and manage requirements across a wide range of complex and competing stakeholders.
  • Manage and document requirements using relevant tools.
  • Establish and maintain open lines of communication and build good working relationships with internal and external colleagues and suppliers, ensuring key internal and external stakeholders are kept fully informed and involved throughout the project lifecycle.
  • Documenting and communicating the results of your efforts including reporting status updates.
  • Translating business needs into detailed business and functional specifications.

The post holder may be required to undertake other related duties assigned by the Director as appropriate.


Job Specification

Knowledge / Education

Graduate degree with Computers or Electronics and communications certification / subjects.

A bachelor’s degree in a STEM subject.


Specific Skills

  • Great experience as a BA within a software delivery environment, ideally working with Project teams.
  • Excellent experience with data & systems analysis using Excel or Power BI
  • Ability to produce requirements definition and functional specifications based on as-is and to-be processes.
  • Experience working in cross-functional teams: Engineering, Scrum, Program, DevOps etc
  • Experience in business process (modelling and tools). Strong Stakeholder engagement
  • Experience with modern technology stacks & markup languages & project management
  • Competency in Microsoft applications & experience using Engineering Tools. Comfortable working in a fast-changing development environment.


Desirable Experience

6 to 10 years


Job Interface/Relationships:

Internal

  • All departments


External

  • IT Service Providers


Key Responsibilities and % Time Spent

Prepare business requirements documents (BRDs), functional specifications, and use cases. Create detailed reports, presentations, and visual aids to communicate findings. Maintain comprehensive documentation for future reference and auditing purposes. Support project planning, including defining scope, timelines, and resources. Track project progress and ensure alignment with business objectives.

Assist in managing project risks, issues, and changes - 20%

Propose solutions to ensure they meet business requirements. Assist in the design, testing, and implementation of new systems and processes. Validate that the solutions deliver the expected outcomes and benefits. Analyze current business processes to identify areas for improvement. Develop process models and workflows to illustrate current and future states. Recommend solutions to optimize processes and improve efficiency - 25%

Engage with stakeholders to gather detailed business requirements.

Conduct reviews, workshops, and surveys to understand business needs. Document requirements in clear and concise formats. Build and maintain strong relationships with stakeholders. Ensure stakeholders' needs and expectations are understood and managed. Facilitate communication between stakeholders and the development team - 20%

Assist in developing change management strategies and plans.

Communicate changes to stakeholders and manage their impact.

Ensure smooth transition and adoption of new processes and systems - 15%

Continuously seek opportunities for process and system improvements.

Stay updated with industry trends and best practices.

Propose innovative solutions to enhance business performance - 10%

Act as a bridge between business and technical teams. Translate business requirements into technical specifications. Facilitate clear and effective communication between both teams. Provide training and support to end-users on new systems and processes. Develop training materials and user guides. Address user questions and troubleshoot issues - 10%

Total Time Spent on All Responsibilities - 100%


Any Other Significant Input

Hands-on experience with business and functional process analysis methods, using various tools to align functional solutions with targeted architecture.