Current jobs related to JP Morgan Chase - Mumbai - JP Morgan Chase
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription:- Build your career in Trade Lifecycle while working in the world's most innovative bank which values creativity and excellence Job Summary:- As a Senior Associate in Credit Portfolio Group (CPG), you will be responsible for Collateral Data Management, GAUSS adherence for all controls and regulations, cross LOBs metrics and projects and...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: - Network Management team is responsible for the selection and management of the network of agent banks used by the firm. In this role, the group covers the purchasing and maintenance of securities services (custody and clearing) and cash services (payments and other foreign currency services) for LOBs firm-wide. The group also maintains third...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeYou are a strategic thinker passionate about driving solutions using Techo/Finance skills. You have found the right team "The Financial Accounting, Infrastructure and Reporting team (FAIR)" As the Associate professional in our FAIR team you will spend each day defining, refining and delivering set goals for our firm. You will be responsible for the balance...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: - You are a strategic thinker passionate about driving solutions in financial control . You have found the right team.- As a Financial control Professional in our Finance team you will spend each day defining, refining and delivering set goals for our firm. b Responsibilities Job Responsibilities: - Work closely with line of business...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: You are a strategic thinker passionate about driving solutions in Client Tax. You have found the right team Job Responsibilities : - Reconcile banking and tax systems: Ensure accurate reporting for clients and tax authorities across various jurisdictions (e.g., US, UK, Germany, Indonesia, FATCA, CRS). - Review transaction feeds: Analyze...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: - Join our team as a Solutions Analyst II and be at the forefront of driving technical innovation and strategic business solutions. Your role will be key to transforming complex challenges into efficient, tailored solutions, fostering both personal and professional growth.- As a Solutions Analyst II in Corporate & Investment Bank, Payments...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: - As a Senior Product Associate in Chief Data and Analytics team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. - Collaborate...
-
JP Morgan Chase
2 days ago
Mumbai, India JP Morgan Chase Full timeDescription: Our Business: Network Management team is responsible for the selection and management of the network of agent banks used by the firm. In this role, the group covers the purchasing and maintenance of securities services (custody and clearing) and cash services (payments and other foreign currency services) for LOBs firm-wide. The group also...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: J.P. Morgan Chase Bank NA (JPMCB) is a single bank branch in Mumbai rapidly expanding its revenue business in India. Job summary: As an Analyst/Associate within our Regulatory Reporting team, you will be responsible for preparing various reports required to be submitted to multiple regulators like RBI, FIU, DRI etc. You will also handle...
-
JP Morgan Chase
1 month ago
Mumbai, India JP Morgan Chase Full timeQuantitative Research Wholesale Credit Risk Modeling Analyst Description: - Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.- As a Quantitative Research Associate within the...
-
JP Morgan Chase
1 month ago
Mumbai, India JP Morgan Chase Full timeDescription: You are a strategic thinker passionate about driving solutions in Program Management. You have found the right team. As a Program Manager in our Finance team you will spend each day defining, refining and delivering set goals for our firm. As a General Ledger (GL) Business Associate within the Firmwide Finance Business Architecture team, you...
-
JP Morgan Chase
1 week ago
Mumbai, India JP Morgan Chase Full timeDescription: Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As a Developer algorithm quant- Associate in the Quantitative Research Strategic Indices team, you will be responsible for developing and maintaining new and existing algorithmic trading strategies, understanding valuation and...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription:Job Summary:- As a Transaction Processing Supervisor, you'll be responsible for the operational management and control of the daily workflow within Asset Servicing, as well as corporate action and income products. Job Responsibilities: - Manage the workflow through the life cycle of Corporate Action and Income products - Operationally manage...
-
JP Morgan Chase
2 days ago
Mumbai, India JP Morgan Chase Full timeDescription: Become an integral part of our Quant Analytics team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office. Job Summary: As a Quant Analytics at JPMorgan Chase within...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeQuantitative Research-Modelling - Vice President Job Description: - Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? - As a quantitative modeler, you will play a critical role in providing effective, timely and independent assessments of the firm's booking models of exotic structures...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: - Shape the future of user experience with strategic design initiatives that blend business needs and user insights.- As an Experience Design Vice President within the Design and Customer Experience team, you will play a pivotal role in shaping the user experience across our products and services. - Leveraging your deep knowledge of design and...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: As a Business Analyst and Reporting Specialist, you will be responsible for building relationships and communicating with internal teams. You will also be responsible for reporting, analyzing data, and process improvement. Responsibilities: - Responsible for accuracy and timely, handling of Tax reclaim rejections with Tax Authority within the...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeDescription: - Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Digital Transformation team to partner with the Business.- This role involves advanced SQL proficiencies and intelligent automation programming tools. Job responsibilities: -...
-
JP Morgan Chase
1 week ago
Mumbai, India JP Morgan Chase Full timeDescription:- Financial Planning & Analysis (FP&A) is primarily responsible for leading and coordinating the budgeting and forecasting process, including the short- and long-term projection of earnings and capital over varying economic scenarios.- FP&A operates in close cooperation with firmwide groups in each line of business to prepare management reports...
-
JP Morgan Chase
2 weeks ago
Mumbai, India JP Morgan Chase Full timeProduct Delivery Manager (PNI) - Audiences Description: - Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.- As a Product Delivery Manager within the Consumer and Community...
JP Morgan Chase
2 months ago
Description: CIB Payments Solution Center - WHEM Transaction Support (Voice - Inbound)
Key objective of the job:
Solution Center is responsible for ensuring that JPMorgan Chase offers the highest standard of service to all clients, external and internal. The principal purpose of the position is to act as a central point of contact for the client, ensuring all customer service-related tasks are completed promptly with a high degree of quality and efficiency. The CSR (Client Service Representative) will focus on resolution of all cash and account investigations and issues, identifying and resolving workflow issues and on ensuring clients' needs and expectations are formally discussed and analyzed to ensure that agreed quality standards are maintained.
Roles & Responsibilities - include specific functions/ tasks/ performance objectives:
Field incoming inquiries from the product/segment classified client channels, such as '800'-telephone number; fax; email; mail as it relates to Treasury Services related products. Inquiries normally fielded by the Solutions Center staff are:
- Clients unable to apply debit/credit posted to their account; Beneficiary bank unable to apply funds
- Wire inquiries including case investigation and follow-ups
- DDA balance/settlement/funding/fee inquiries
- Check Verification, etc
- Adhere to the policy, procedures and standards as governed by ISO, Risk and Compliance standards
- Ensure the prompt resolution of all customer queries while ensuring the client experience is world class.
- Investigate and resolve generic issues that generate escalated enquiries
- Assist Relationship Managers with queries on customers' accounts (e.g. following up on old queries or updates, escalations, etc.)
- Identify clients calling for balances, transactional data and for manual payments in order to offer them the use of internal tools and JP Morgan platforms, and discuss the benefits with them for self-serve.
- Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
- Track all inquiries received into the service center regardless of channel in the case tracking tool Service Portal.
- Prioritize responsibilities to ensure individual goals and objectives are met as defined in the scorecard .
Essential Skills & Experience - include specifics regarding academic/ professional qualifications (e.g. degree, university, results), # yrs total and # yrs relevant work experience, relevant employers, relevant experience (nature of work/ job functions)
- Excellent communication skills (verbal and written) with emphasis on banking terminology
- Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request
- Ability to work in a fast-paced environment and an adaptability to change
- Strong problem-solving and decision-making skills
- Exhibits ability to work effectively in a team environment
- Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
Key Performance Indicators:
- Customer Satisfaction
- Quality
- Average Handle Time
- Attendance , etc.
- Hours of Work / Shift Timings in Mumbai
- Fully-staffed: Monday-Friday, 8:00 AM - 8:00 PM Eastern Standard Time
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.
