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CMS Info Systems
2 weeks ago
Responsibilities:
Branch Leadership & Management:
- Lead, motivate, and empower a team of branch staff to achieve operational excellence and exceed customer expectations.
- Foster a positive and collaborative work environment that promotes teamwork and high performance.
- Delegate tasks effectively, provide ongoing coaching, and ensure staff development.
Operational Efficiency & Compliance:
- Verify daily operation records for accuracy and ensure adherence to company policies and procedures.
- Implement strategies to continuously improve operational efficiencies and minimize costs.
- Maintain strict compliance with all regulatory requirements and industry best practices.
Customer Service & Cash Operations:
- Oversee the smooth operation of ATM, Cash Deposit Products (CDP), and Cash-in-Transit (CIT) services.
- Ensure seamless customer service delivery and address customer inquiries promptly and professionally.
Collaboration & Communication:
- Interface effectively with regional operations managers, service providers, banks, clients, and other regional teams.
- Maintain clear and concise communication with all stakeholders regarding branch operations and performance.
Key Performance Indicators (KPIs):
- Revenue growth
- Operational efficiency metrics (e.g. , transaction processing time, error rates)
- Customer satisfaction ratings
- Compliance adherence
- Team performance and Minimum of 2+ years of experience in branch operations management or a similar leadership role.
- Proven track record of leading and motivating teams to achieve challenging goals.
- Strong understanding of branch operations, cash management procedures, and regulatory compliance within the industry.
- Excellent analytical and problem-solving skills with a focus on continuous improvement.
- Effective communication, interpersonal, and collaboration skills.
- Leadership skills to motivate, coach, and develop a high-performing team.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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