IT Service Management

1 week ago

Bengaluru, India Tata Consultancy Services Full time

Job Role: IT Service ManagementLocation: BangaloreExperience: 5-10 YearsJob Responsibilities:Freshservice Platform Ownershipo Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.o Implement automation workflows, SLAs, and integrations with other enterprise tools.· Process Optimization & Governanceo Design and refine ITSM processes aligned with ITIL best practices.o Ensure compliance, consistency, and continuous improvement across service management operations.· Stakeholder Engagemento Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.o Provide training and support to end-users and internal teams on Freshservice usage and enhancements.· Reporting & Insightso Develop dashboards and reports to track KPIs, SLA adherence, and service performance.o Analyze trends to identify improvement opportunities and reduce ticket resolution time.· Innovation & Integrationo Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities.o Support initiatives around self-service, knowledge management, and AI-driven support.At least 2 years hands-on experience in Freshservice administration and configuration.

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    Bengaluru, Kakinada, India Straategic Hrd Consultancy Service Full time

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    2 days ago

    Bengaluru, India Corporation Service Company Full time

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  • IT Service Partner

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    Bengaluru, Karnataka, India Paychex It Solutions Full time

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    2 weeks ago

    Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time

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  • Business Development Manager – IT Managed Services

    17 hours ago

    Bengaluru, India EIL Global IT Solutions and Services Pvt Ltd Full time

    Job Summary: We are seeking an experienced Business Development Manager (BDM) to drive sales and expand our IT Managed Services business. The ideal candidate will have a strong background in IT solutions, managed services, cloud, cybersecurity, and digital transformation, along with a proven track record in B2B sales, client acquisition, and revenue growth....

  • Global Services

    5 days ago

    Bengaluru, Karnataka, India Paychex It Solutions Full time

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    6 days ago

    Bengaluru, Karnataka, India Paychex It Solutions Full time

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    3 weeks ago

    Bengaluru, India Genex Utility Management Private Limited Full time

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    2 weeks ago

    Bengaluru, India Genex Utility Management Private Limited Full time

    Education : Diploma/B.E/B.Tech/M.E/M.Tech in Mechanical/Electrical/Civil/Chemical or Environmental Engineering. Experience : 3 to 4 Years in a similar Industry with hands-on experience in the Water and Wastewater Management Industry having knowledge on ETP, STP, WTP, RO and ZLD. Role : Full Time Department : Services. Job description: Service Engineer...