Tide - Lead Product Manager - Strategy & Roadmap

As a Lead Product Manager for Tide's global payment services, you will drive strategy and execution for digital payments across India and Europe. You're an experienced Product Manager with a broad skill set - driven, analytical, commercial, and strategic with a passion for using technology to deliver great card products, features, and experiences for our businesses. You are deeply committed to your customers and understand the importance of genuinely knowing what matters most to them.

You will be responsible for building and scaling a platform that enables SMEs to seamlessly send, receive, and manage money. Your mission is to create a frictionless financial experience that empowers small businesses to operate efficiently, stay in control of their finances, and grow with confidence.

You'll be working alongside experienced product professionals and hand-in-hand with senior leaders, developers, data scientists, designers, and marketers to research, build, ship, and improve the product. You will be commercially focused, and you will need a good understanding of data and the ability to make decisions based on those metrics. You will be evaluating a competitive space and striving to continuously improve our position in the market.

Responsibilities :

- Develop, drive, and execute the card product vision and strategy within our issuing business in India and Europe, aligned with the company's overall objectives and targets.

- Drive the product-led, cross-functional teams through the product development lifecycle, from concept to launch and eventual value realisation, while ensuring timely delivery and quality.

- Prioritise product features and enhancements based on market requirements, customer feedback, and business goals.

- Create and maintain a product roadmap, ensuring alignment across horizons, setting business objectives, and long-term vision.

- Collaborate closely with vendors and internal stakeholders, including engineering, operations, risk, marketing, and other product teams, to ensure a coordinated product strategy and successful launches.

- Define and scope new product ideas leveraging internal technology and external vendor solutions.

- Conduct market research to identify trends, competitive landscape, and customer needs to inform product decisions.

- Cultivate a seamless customer experience by ensuring the smooth functioning of automated and manual processes.

- Lead by example: you will be hands-on, take ownership of business metrics and product KPIs, and play a pivotal role in bringing all stakeholders on board.

- Responsible for working with the finance team during our quarterly forecasting cycles.

- Responsible for driving revenue growth through insights, developing and delivering product features, creating product efficiencies, and enhancements to the customer experience and along customer journeys.

Requirements :

- You have 5+ years of experience in card issuing and payments product management with proven experience working with agile/scrum delivery teams.

- Deep expertise in payments and connectivity, particularly card payments, with extensive experience in fintechs or banks across global markets.

- Familiar with payment networks and card ecosystem players such as RuPay, Visa, Mastercard, UPI, M2P, NPCI.

- Strong understanding of card payment processing, transaction handling, card integrations, and the card features for management and engagement.

- You're a product evangelist: obsessed with the end user, well-versed in best-in-class product research and development practices, and willing to share your knowledge with other product owners.

- Leadership acumen and a desire to mentor and manage fellow PMs

- Comfort in a fast-paced environment, adapting to shifting priorities and pioneering new processes.

- Strong understanding of the latest card payment scheme rules and wider regulations in global markets, and can articulate risk implications of card products.

- A proactive "can-do" attitude, adept at multitasking and achieving results.

- Commercial experience is driving growth revenue, and has a strong understanding of the card revenue drivers across the card flywheel.

- Strong communication skills and the ability to communicate with stakeholders at different levels.