Customer Care

9 hours ago

New Delhi, India Energyex UK Full time

Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCR Company:Energyex UK Location:Remote (India) – Delhi NCR Shift: Oct–Mar:1:30 PM – 10:30 PM IST Mar–Oct:12:30 PM – 9:30 PM IST(UK Business Hours)About Energyex:Energyex is a UK-based consultancy specialising inutilities, cleaning, and property management solutionsfor housing associations and commercial clients.We manage the full lifecycle — fromenergy procurement and invoice validationtocleaning operations and rebate reporting— providing end-to-end operational support.We are now expanding into aBPO Hub in Delhito serve our growing UK client base.Role OverviewWe’re hiring anexperienced Customer Care & Sales Support Executivewith a background insales, client communication, and back-office coordinationto manage day-to-day UK client operations.You’ll handle supplier communication, quotations, contracts, and CRM updates while supportingsales and lead conversion.The ideal candidate combinescustomer service excellencewith asales-driven mindsetand has hands-on experience with UK energy suppliers or brokers.Key ResponsibilitiesDaily client communication and supplier coordination. Manage CRM data (MPAN/MPRN, supplier info, contract dates). Prepare, draft, and submit contracts via supplier portals. Handle quotations, renewals, and supplier objections. Support new lead qualification and conversion through Energyex’s lead system. Validate supplier invoices and ensure compliance with agreed terms. Maintain accuracy and meet company SLAs.Compensation & IncentivesSalary:₹28,000 – ₹35,000/month Incentives: 3% on renewal/contract submissions Up to 15% on converted leads (Energyex invests heavily in verified UK business leads) Additional performance bonuses availableCareer GrowthClear progression path toSenior ExecutiveandBPO Operations Lead (Managerial Role)within our Delhi hub.Ideal CandidateExperience with UK energy suppliers, brokers, or consultants (mandatory) Strong sales and customer support background Excellent written and spoken English Skilled in CRM systems, Excel/Google Sheets Detail-oriented, proactive, and target-drivenWhy Join EnergyexJoin a growing UK consultancy expanding into India Combinesales + operationsin one impactful role Transparent incentives and growth plan Work-from-home flexibility with clear accountabilityApply Now:Send yourCVwith a short note about yourUK energy and sales experience to info@energyex.uk Shortlisted candidates will be invited for avirtual interview and training.

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