Client Servicing Director

3 weeks ago

Pune, Maharashtra, India Tempest Advertising Full time

Tempest Advertising: Where Careers Take Flight

For over 26 years, Tempest Advertising has been at the forefront of the ever-evolving world of advertising and digital marketing. Despite our experience, we are constantly adapting to change and embracing innovation.

We have branches in Hyderabad, Pune, and Bangalore—and an upcoming office in Mumbai—making us a hub of opportunity for professionals seeking a dynamic and fulfilling career. Our work spans diverse sectors such as agriculture, real estate, hospitality, healthcare, jewelry, government, NGOs, and retail, delivering 360-degree advertising solutions across both digital and traditional media.

Role Overview:

The Client Services Director is responsible for overseeing and managing the client servicing function across the agency. This includes developing and maintaining strong client relationships, ensuring the delivery of high-quality campaigns, and leading a team of client servicing professionals to drive growth and client satisfaction.

Key Responsibilities:
  • Lead Client Strategy: Build trusted advisory relationships with key clients and develop effective strategies to meet their business objectives.
  • Campaign Execution: Oversee the execution of campaigns, ensuring alignment with brand goals, timelines, and budgets.
  • Collaboration and Integration: Work closely with internal teams – creative, media, digital – to deliver integrated marketing solutions.
  • New Business Development: Drive new business from existing clients and support the new business team in pitching.
  • Talent Development: Guide and mentor client servicing managers and executives across branches.
  • Account Management: Monitor account health, client satisfaction, and profitability.
  • Industry Insights: Stay updated on market trends, industry developments, and competitor activity.
  • Presentation and Reporting: Present campaign plans, strategies, and performance reports to clients.
Requirements:
  • Leadership Experience: 10+ years of experience in client servicing, preferably in advertising or integrated marketing.
  • Strategic Thinking: Proven leadership and team management skills, with a strong strategic mindset.
  • Business Acumen: Excellent communication, presentation, and negotiation skills.
  • Multi-Tasking: Ability to work under pressure and manage multiple clients and teams.

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