Production Support Senior Engineer

Description

Short role description

The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Senior Engineer to enable this team’s success.

What does success look like as a Production Support Senior Engineer?

Alert Management & Monitoring:

Provide first and second-line support for FNZ’s application monitoring and alerting systems.

Ensure that platform alerts are managed effectively, minimizing system downtime and disruption.

Proactively monitor the platform, identifying and addressing potential issues before they impact service.

Application Support Platform Maintenance & Improvement:

Implement and manage routine platform checks to ensure system robustness and reliability.

Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place.

Contribute to continuous service improvement by actively driving proactive measures and system enhancements.

Leadership & Development:

Mentor and guide junior team members.

Monitor team performance and continuously seek improvement opportunities for skills and processes.

Develop, maintain, and ensure adherence to comprehensive documentation on team activities.

Collaborate with internal stakeholders to ensure that business objectives and needs are met.

Contribute to audit and effectiveness requests.

Experience required

What we are looking for:

Experience : 5-10 years of relevant experience

Educational Background : Degree in Computer Science, Information Technology, or a related field; or equivalent experience.

Technical Skills : Proficient in SQL.

Communication Skills : Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams.

Incident Management : Experience in support and incident management, preferably with ITIL or equivalent frameworks.

Experience preferred

Beneficial but not essential.

Familiarity with financial markets and products.

Experience using application support systems, including PagerDuty, NewRelic, Splunk, and ServiceNow.

Basic knowledge of Microsoft .NET development, including C#, VB.NET, and SQL Server, is advantageous. 

Opportunities

What we offer:

We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.

Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.

Market leading technology - Build, create and evolve innovative solutions for the world’s most trusted brands using the latest technologies to help change the face of investing for the future

Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.

I nclusion

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.

In addition, we want to ensure accessibility needs are well supported, if you require specific support, please advise us.