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ANAROCK - Product Support Engineer - PHP/MySQL

4 months ago

Bengaluru, India ANAROCK Property Consultants Full time

Job Summary :

As a Product Support Engineer specializing in PHP and MySQL, you will provide technical support and troubleshooting for our software products. You will ensure client satisfaction by diagnosing and resolving issues, and collaborating with cross-functional teams to enhance product quality.


Key Responsibilities :

1. Technical Support :

- Address and resolve client inquiries and technical issues via phone, email, or chat.

- Diagnose and troubleshoot MySQL and PHP-related problems.

- Provide clear instructions to clients for problem resolution.

2. Issue Escalation and Resolution :

- Escalate complex issues to senior engineers or development teams.

- Follow up with clients to ensure issue resolution and document solutions.

3. Product Knowledge :

- Maintain in-depth knowledge of our products, particularly those using PHP and MySQL.

- Stay updated on MySQL and PHP developments and best practices

Technical Skills :

- Proficiency in MySQL and PHP, including database design and query optimization.

- Experience with debugging tools and techniques.

- Familiarity with version control systems (e.g., Git).

- MS Excel

(ref:hirist.tech)