Site Reliability Engineering Manager

3 weeks ago

Bengaluru, India Zscaler Full time

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.


About the role:

Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.


We're looking for an experienced Senior Manager, Site Reliability Engineer to join our SRE, Platform & Tooling team. Reporting to the Senior Director, you'll be responsible for:

  • You will oversee an experienced group of engineers responsible for developing the infrastructure, tools, services, and platforms that power Zscaler's cloud operations.
  • You will drive projects to enhance observability, automation, and reliability, and foster a culture of continuous improvement.
  • You will collaborate with cross-functional teams to ensure the delivery of high-quality, scalable services, while mentoring and developing your team members.


Job Location - Bangalore / Hyderabad


What We're Looking for (Minimum Qualifications)

  • 8+ years of experience in software development, Cloud-SRE/DevOps/System Engineering Field, with at least 2 years in a Managerial role.
  • Technical Skills: Proficiency in SRE and software development, with a understanding of infrastructure management, observability, automation, and deployment.
  • Proficiency in Python, Go, and Shell scripting, with expertise in Linux and FreeBSD. Development experience with front-end frameworks like React/Angular (UI) and back-end technologies such as Java, Python, Java Spring Boot, and Node.js. Experienced in using OpenTelemetry, Prometheus, Grafana, ELK stack, Terraform, Puppet, Ansible, Docker, Kubernetes, and other SRE tools.
  • Oversee the design of scalable portals and AI Co-Pilot solutions to support data-driven decision-making and operational efficiency. Collaborate with product, operations, and security teams to integrate and deploy new tools and features, ensuring seamless operations.
  • Strategic Planning: Develop and implement strategic plans for SRE Platform and Tooling, aligning with Zscaler's goals and technological advancements.


What Will Make You Stand Out (Preferred Qualifications)

  • Bachelor's degree in computer science, a related technical field, or equivalent practical experience.
  • Oversee the design, implementation, and management of scalable and reliable infrastructure solutions to support Zscaler's cloud services, while improving the development of systems for monitoring, logging, tracing, and alerting. Promote automation and orchestration across the organization.
  • Lead efforts to maintain and evolve CD platforms and configuration management tools, ensuring minimal human intervention and streamlined operations, while promoting Chaos Engineering practices to enhance resilience and scalability within our infrastructure and applications.

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