Senior Applications Support Engineer

2 weeks ago

Bengaluru, India Jobeefie pvt ltd Full time

Designation : Senior Application Support

About SA Tech :

Accelerate your Cloud Transformation Journey with SA Technologies


We are one of the fastest growing Information Technology Consulting and technology solutions providers in the US with an extensive footprint in North America and globally. We simplify your business challenges with our smart solutions.

Work Mode : Hybrid Working from the SA Tech office

Note : Production Support Candidate must be in L2L3 Support with team handling experience.

Look for a Lead or Architect with Code review and debug experience

Required Mandatory Skills :

- Should understand codes in Java, JavaScript, SQL, React, and Redox

- L2 Level support, Incident Management, Change Management

- Agile Release Management Jira, GitHub, etc.

- AWS SaaS amp Micro service

- Elastic search, Cloud Watch

We are looking for YOU if you have :

- University Degree in a Software related discipline

- 4 years experience in a product development or application support role

- Solid experience of application management and modern BAU lifecycle

- Experience of hands on 2nd line support and issue management, with excellent analytical, problem solving, and decision making skills

- Proven capability in managing functional amp; non functional defects to closure

- Experienced with implementing change to live production environments

- Excellent diagnostic skills debugging, troubleshooting, issue avoidance

- Understanding of process automation and system optimisation for scalability and speed

- Awareness of ITIL best practices for Problem, Issue amp; Incident management

- Beneficial To Have EdTech Experience But Not Essential

- Tools amp Technologies

- Knowledge of Release Management in agile environments using tools such as Jira, GitHub,

- Confluence and CI TeamCity, Jenkins

- Solid experience of REST APIs for B2B products

- Working knowledge of AWS SaaS products, microservice architectures and modern DB solutions

- Comfortable developing highly maintainable code in 2 or more of : Java, JavaScript, SQL, React, Redux

- Experience of monitoring solutions for applications, logs and Infrastructure such as Elasticsearch,

- CloudWatch, OverOps, APM or similar

More Specifically The Role Will :

- Provide small changes to the SaaS products and platforms of the Inspera Assessment Solution,

- Ensuring these are conceived, developed, tested, and released in line with our standards

- Offer front line 2nd Line technical support for the Service Management team across system applications; prioritizing and categorizing requests, troubleshooting, and solving issues, assessing impacts and overseeing cases are solved promptly within SLAs

- Take ownership of defects or small product enhancements from initiation to close.

- Work with colleagues to safely deliver patches amp; upgrades to the product functionality or platforms

- Provide daily operational insights into production health and internal metrics SLOs

- Continually improve our products or customer experience by using operational data to identify areas of focus

- Proactively support the management of incidents and problems, driving improvements to avoid them, working on the quick restoration of service

- Enhance our monitoring capabilities to ensure we have strong insights into the operation and user patterns of our products.

- Provide oversight and implementation support for changes to our production platform

Describe a typical day as an application support :

- Do you work on tickets from JIRA, or is it monitoring or u look at the tools before the crash

- Is a health checkup part of your daily routine

- Considering the big clientele what are the issues you think we can encounter


- Which AWS features have you worked on

- Multi tenants In your current organization how does that work

- How are you managing the customization for tenants

- Explain Change Management

- Identified and owned a production issue and what was your success story

- Top 3 achievements

(ref:hirist.tech)

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