Bhima Jewellers

Job SummaryThe Branch Manager is responsible for the efficient management of day-to-day branch operations, ensuring achievement of branch sales targets and delivering a consistent customer experience. The role also involves overseeing inventory, team management, customer service excellence, and promotional initiatives while adhering to company standards and compliance requirements.1. Branch Operations Planning & Management- Ensure timely showroom opening and readiness.- Supervise cash/credit/debit transactions and stock verification.- Conduct daily morning meetings to review targets.- Monitor branch functioning in line with SOPs and security protocols.- Maintain showroom ambience and upkeep.- KPI: Adherence to budget, SOP compliance, achievement of branch sales targets.2. Reporting & Documentation- Submit daily, weekly, and monthly reports (sales, accounts, reconciliation, stock).- Review stock replenishment reports and recommend orders.- Ensure accurate maintenance of accounts, vouchers, and registers.- KPI: Timely and accurate submission of reports.3. Customer Experience Management- Ensure an exceptional customer experience throughout the sales process.- Build strong relationships with high-value customers.- Handle complaints, escalations, and ensure quick resolution.- Collect and share customer feedback with the Production/Design team.- KPI: High customer satisfaction ratings, reduced turnaround time in complaint resolution.4. Inventory Management- Maintain optimum stock levels across product categories.- Conduct physical stock verification and old gold management.- Liaise with production and purchase teams for replenishment.- Track custom orders and ensure timely delivery.- KPI: Optimum stock levels, zero lapses in gold/repairs/custom orders.5. Branch Marketing, Advertising & Promotions- Study competitor promotions and suggest new strategies.- Plan and execute local marketing campaigns during festivals/events.- Promote and achieve Gold Tree scheme targets.- Represent Bhima at customer/community functions.- KPI: Timely execution of marketing activities, achievement of Gold Tree scheme targets.6. Team Management- Communicate monthly targets and motivate the team.- Monitor staff grooming, punctuality, and discipline.- Provide training on product knowledge and customer service.- Conduct regular performance reviews and ensure retention.- KPI: Employee retention and engagement, enhanced customer handling and product knowledge. (ref:iimjobs.com)