ACL Digital

4 weeks ago


Bengaluru, India ACL Digital Full time

Role : Network SME - Infinera 7100 Platform


Job Description :

We have an urgent requirement for SME on Infinera 7100 platform, let me know if the following skillset is available.

He can be from Level3 support or Development/testing area.

Here are the key responsibilities and qualifications for this position :

- Escalation Management

- Handle Escalations : Be the point of contact for escalated issues in relation to Infinera 7100 platform that other Operational and Engineering teams cannot resolve.

- Investigate, diagnose, and resolve complex network incidents promptly. May require occasional after-hours support.

- Collaborate : Work closely with other support tiers, including Level 1 and Level 2 engineers as well as others in the Engineering team to ensure efficient issue resolution.

- Root Cause Analysis: Conduct in-depth analysis to identify root causes of recurring problems and prevent future escalations.

Technical Expertise :

- Network Troubleshooting : Utilise your deep understanding of DWDM technology and its implementation on Infinera 7100 platform to troubleshoot and resolve complex network issues.

- Hardware and Software : Address issues related to 7100 hardware (Nano subrack, line system modules and various transponders) and software components including TNMS and Craft Station.

- System Availability : Monitor network performance and ensure high availability. Collaborate with Northbound systems on the storage and reporting of 7100 system and service Skills :


- 3+ years of Level 4 Support experience on Infinera 7100 DWDM platform, including software, hardware (including but not limited to Nano subrack, system controller modules, optical line modules and transponders).


- Demonstrated experience in troubleshooting 7100 platform related issues via TNMS (Transend Network Management System).

- Strong analytical skills on performance and problems.

- Ability to work during Melbourne business hours on daily basis to deal with urgent escalations from other Telstra teams.

- Ability to attend Melbourne based lab to reproduce and troubleshoot complex issues that cannot be resolved remotely.

- In-depth understanding of applications and services of DWDM and OTN technologies.

- Proficiency in coordinating incident resolution activities.

- Expert for resolving escalated technical issues on Telstra's widely deployed Infinera 7100 DWDM platform.

- Ensure seamless operations, troubleshooting complex problems, and providing top-tier support to our customers.

- Process Enhancements: Champion process improvements across functional teams (Engineering, Operations and other teams) based on insights from escalated cases.

- Document Solutions and Effective Communication.

Not required but highly desirable :

- Working experiences with Ciena 6500 platforms.

- Working experiences with Ciena RLS(Reconfigurable Line System) platforms.

- Good programming skills with Python and/or other programming languages.

- Basic understanding of Ethernet switching, and IP routing protocols.

- Work on and learn other DWDM platform Telstra deploy, including tasks beyond support tasks including but not limited to solutioning, testing, and automation.

(ref:hirist.tech)
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