Resort Manager
4 weeks ago
We are looking for an outgoing person with a passion for hospitality, delivering outstanding service and operational excellence, and a love for the wilderness, to lead our team as Resort Manager. The ideal candidate will have a minimum of 2 years of experience in F&B or hospitality, or at least 3 years of leadership experience in HR, Client Servicing, or Marketing. A graduate degree is required.
Responsibilities:
- Oversee day-to-day operations of our hospitality services, ensuring seamless guest experiences and adherence to brand standards.
- Lead and inspire a diverse team, fostering a culture of teamwork, excellence, and continuous improvement.
- Develop and implement strategic initiatives to enhance guest satisfaction, employee engagement, and operational efficiency.
- Manage HR functions, including recruitment, training, performance management, and employee relations.
- Collaborate with the marketing team to develop and execute promotional strategies that drive revenue and brand awareness.
- Maintain a keen eye for detail and operational excellence, ensuring compliance with health, safety, and sanitation standards.
- Handle customer inquiries, feedback, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Demonstrate adaptability and flexibility in a dynamic work environment, proactively addressing challenges and driving positive change.
Requirements:
- Minimum of 2 years of experience in F&B or hospitality or a minimum of 3 years of leadership experience in HR, Client Servicing, or Marketing.
- Graduate degree or equivalent educational qualification.
- Excellent communication and interpersonal skills.
- Strong attention to detail and operational knowledge.
- Proven leadership ability with a focus on team building and development.
- Ability to adapt to changing priorities and manage conflicts effectively.
- Customer service-oriented mindset with a passion for F&B and hospitality.
- Proficient in English.
Additional Qualities:
- Pleasant demeanour with a genuine love for nature and the outdoors.
- Enthusiastic, outgoing personality with a passion for creating memorable guest experiences.
- Knowledge of other regional languages like Kannada
