Manager - Contract Management Services

About Us:

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Job Description:

Your job responsibilities as a Manager will include:

- To take charge of operations, and build relationships with stakeholders in the client organizations.

- Know the team and mentor them towards higher levels of performance and growth.

- Oversee service level performance, handle exceptions and escalations, and provide technical support and guidance to the quality and training teams.

- Represent contract management practice within the organization.

- Additionally, you will also be trusted to look for opportunities for account growth.

- Work on solutions for prospective clients and develop and implement solutions for new client onboarding, review and adopt suitable technologies and best practices in the project.

- Being responsible for growing the client relationship, people development, operational excellence, and financial management of the account(s).

- You will also be able to participate and contribute to the exciting growth in the contract management practice in different ways, including the interviewing and selection process for new hires, knowledge sharing of current processes with new team members, extending the process management methodologies to the new work that comes in, etc.

- As Manager, you will be a member of the contract management practice leadership team, contributing to setting the overall direction for the practice and its day to day management.

Core Competencies:

- Service Orientation Should be aware of both the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs the focus is on SERVICE.

- Result Orientation Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency the focus is on achieving RESULTS.

- Initiative will look for opportunities to drive process improvements, one must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and their resolution the focus is on seeking SOLUTIONS.

- Professionalism Should have in-depth knowledge of all functions and display not only the required skill-set, but also ethics and integrity while conducting the job the focus is on PROFESSIONALISM.

- Cooperation One must ensure completion of all tasks at hand and simultaneously extends support to team members and display joint ownership towards achieving business objectives the focus is on TEAMWORK.

- Communication/Feedback Should believe in providing feedback to other associates and receiving feedback to enhance performance, thereby meeting business objectives the focus is on OPEN COMMUNICATION.

Desired Candidate Profile:

- Proven experience in effectively managing client relationships, managing teams, SLA and project management, and solutions.

- 8+ years experience being a project member in the legal outsourcing domain of which at least 4 years should be in managing or leading contracting projects.

- Clear fundamental understanding and technical expertise in contract review, redlining, and negotiations to be able to provide guidance to the team and engage with legal counsel and business owners on the client side.

- Keen commercial acumen and ability to understand and apply business context in a given situation to balance legal risk with commercial reality.

- Exposure to commercial functions of a project or client account would be an advantage.

- Excellent communication and interpersonal skills.

- Mind-set for client service and performance improvement.

- Working knowledge of any contract management platform.

- Strong analytical skills with a high level of attention to detail.

- Openness to new ideas and ability to understand other's points of view and adjust your approach accordingly.

- Good understanding and experience in dealing across cultures shall be added advantage.

- Exposure to the healthcare industry would be an advantage.

Hiring Process:

Your interaction with us will include, but not be limited to:

- Technical / HR Interviews.

- Technical / Behavioral Assessments.

Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you