Capacity Planner/ Resource Planner

3 weeks ago


Gurugram, India Aptino, Inc. Full time

Position: Resource Planner

Location: Pune OR Gurugram (Work from office)


Work Timing: US time zone (Night Shift) i.e. 6:30 pm – 3:30 am IST


Role and Key Responsibilities

  • Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.
  • Analyze the contact center data and create long-term staffing and contact forecasts and models.
  • Extensive knowledge of the NICE workforce management platform, forecasting, budget planning, staff planning, contact center forecasting modeling and intra-day forecasting.
  • Support various support channels including back-office support.
  • Identify business trends, various sales and service forecasts, calendar events and adjust long-term and short-term contact and handle time forecasts.
  • Work closely with Partner/Client’s scheduling, real time adherence, and operations team on shrink and agent productivity analysis to improve planning model(s).


Required Experience & Knowledge

  • Experience with Erlang and IEX is a must.
  • Graduate with 8+ years of contact center experience with good communication skills.
  • 5+ years’ Workforce Management experience with 3+ years in Resource Planning (Capacity Planning).
  • Experience determining number of resources needed (based on shrinkage, occupancy, trend, etc.) for a particular Line of Business (LOB) and plan on having them join at the right time (based on attrition %, throughput %, etc.)
  • Knowledge of Contact Center methodologies and operational principles
  • Knowledge of WFM Tools (NICE WFM/Verint/Aspect).
  • Bachelor's degree in related field from a four-year college or university program.
  • Basic knowledge of the call center industry.
  • Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).
  • Knowledge of ACD and Call Center Workforce applications - preferred.
  • Proficient in Microsoft Office.



  • Gurugram, India Aptino, Inc. Full time

    Position: Resource PlannerLocation: Pune OR Gurugram (Work from office)Work Timing: US time zone (Night Shift) i.e. 6:30 pm – 3:30 am ISTRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.Analyze the contact center data and create long-term...

  • Planner

    2 months ago


    Gurugram, India McDermott International Full time

    Job Overview: Planner will be responsible for creating, updating and coordinating project schedules, and creates resource usage model and predictions. The Project Scheduler will participate in a cross- functional team environment in development and oversight of development and construction- related project schedules.

  • Planner

    2 months ago


    gurugram, India McDermott International Full time

    Job Overview: Planner will be responsible for creating, updating and coordinating project schedules, and creates resource usage model and predictions. The Project Scheduler will participate in a cross- functional team environment in development and oversight of development and construction- related project schedules.

  • Wedding Planner

    2 weeks ago


    DLF Ph-III, Gurugram, Haryana, India WDNE EVENTS & MARKETING Full time

    **Wedding Planner Job Description** We are looking to hire an energetic and detail-oriented wedding planner to assist clients in coordinating and executing successful weddings. The wedding planner’s responsibilities include obtaining quotes from vendors, ensuring that budget changes are incorporated into clients’ wedding plans accordingly, and...

  • Architect-Planner

    2 months ago


    Gurugram, India IBI Group Full time

    Architect-Planner Full-time Company Description Company Description We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire – to help our clients create livable, sustainable, and advanced urban environments. From high-rises to industrial buildings,...

  • Architect-Planner

    4 weeks ago


    gurugram, India IBI Group Full time

    Architect-Planner Full-time Company Description Company Description We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire – to help our clients create livable, sustainable, and advanced urban environments. From high-rises to industrial...


  • gurugram, India Ramboll Full time

    Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban...


  • Gurugram, India Ramboll Full time

    Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design,...

  • Workforce Planner

    1 month ago


    gurugram, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • gurugram, India Faurecia Full time

    Job Description Position Description Title : Material Planner Reports To : Plant PC&L Manager Description : Our organization is looking for a Material Planner for its Plant at Manesar. The role of a Material Planner is to verify that production line delivery aligns with minimum stock targets and logistics...


  • Gurugram, India Faurecia Full time

    Job Description Position Description Title : Material Planner Reports To : Plant PC&L Manager Description : Our organization is looking for a Material Planner for its Plant at Manesar. The role of a Material Planner is to verify that production line delivery aligns with minimum stock targets and logistics costs. The main...


  • gurugram, India Ramboll Full time

    Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban...


  • Gurugram, India Ramboll Full time

    Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design,...


  • Gurugram, Haryana, India Orchids The International School Full time

    Your primary responsibility as a Curriculum Planner for Public Speaking will be to develop and plan comprehensive educational materials for teaching public speaking skills to learners of different age groups from grade K1 to gare 10 and their proficiency levels. Key Responsibilities: Clear idea on improvisation of lesson plans in regards to level of...


  • gurugram, India IBI Group Full time

    Urban Planner/Designer Full-time Company Description Company Description We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire – to help our clients create livable, sustainable, and advanced urban environments. From high-rises to...

  • Urban Planner/Designer

    2 months ago


    Gurugram, India IBI Group Full time

    Urban Planner/Designer Full-time Company Description Company Description We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire – to help our clients create livable, sustainable, and advanced urban environments. From high-rises to industrial...

  • Architect-Planner

    6 hours ago


    Gurugram, India Arcadis Full time

    Job Description Overview: Architect-Urban Planner/Designer with atleast 1 year of professional experience working in the Urban Realm and having a keen interest to work on urban planning and design projects of various scales in India. Candidate is expected to be proficient in the latest concepts, guidelines and approaches to planning and design. Candidate...

  • Urban Planner

    4 weeks ago


    Gurugram, Haryana, India Total Synergy Consulting Pvt. Ltd. Full time

    Looking for Young Professionals with a postgraduate degree from an internationally acclaimed University ( Engineers, architects, urban planners, economists, public policy professionals) and having 1-4 years experience of working on urban / tourism/climate change research, consulting, and public policy. If you are someone who likes to try new approaches,...


  • Gurugram, Haryana, India BD Full time

    Job Description Summary Regional Supply Chain Planner owns the intra DC and local OEM replenishment. He or she handles country-level exceptions such as relabeling, quality and logistics issues. Works with Global Deployment Planning on risk and opportunities. Represents the voice of the country around Customer prioritization, in-country allocation, and stock...


  • Gurugram, India Arcadis Full time

    Job Description Overview:: Urban Planner with at least 1 year of professional experience working in the Urban Realm and having a keen interest to work on complex urban planning/transportation planning and design projects of varying scales in India. Candidate is expected to be proficient in the latest policies, guidelines and approaches to planning and...