UC Collaboration Engineer

4 weeks ago

New Delhi, India Birlasoft Full time

About Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance agility, resilience, and customer experience. Part of the CKA Birla Group and led by Chairman Mrs. Amita Birla, Birlasofts nearly 12,000 professionals drive innovation while building a diverse, inclusive, and learning-oriented culture. With a strong focus on sustainability and long-term value creation, Birlasoft transforms enterprises and communities, earning its reputation as a trusted partner and one of the best places to workAbout the Job : We’re hiring a UC Collaboration Engineer with expertise in designing, deploying, and maintaining integrated communication systems across voice, video, data, and mobile platforms. Experience with Webex Control Hub is mandatory. The role involves system implementation, regular maintenance, managing collaboration tools, and ensuring security and compliance with industry standards.Title: UC Collaboration EngineerJob Location: Multiple Location (Noida, Mumbai, Pune, Chennai, Bangalore, Hyderabad)Educational Background: Bachelors degree in computer science, Management Information Systems, Mathematics or related field is strongly preferred.Key Responsibilities:- Proactively manage and keep the collaborations system operational. - Identify new use cases, glean from various channels including trouble tickets and other end user interactions. - Create and implement new capabilities to support increased overall productivity. - Collaborate with UX/service-desk teams to ensure proactive communications, training, and accurate documentation are available to the user community. - Optimize users’ collaboration experience, which involve computation and network enhancement. - Develop the tool set and telemetry. - Develop a knowledge base of self-serve steps for end-users to identify cause(s) of performance issues. - Work on escalated support tickets within the UCC domain. - Stay abreast of feature releases and investigate relevance/impact to the customer user base. - Research and implement alternative solutions and workarounds. Including BOTs, to fill and work around feature gaps within standard Webex products. - Parse through application and system logs to troubleshoot issues. - Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff. - Operate with a focus on the telephony function.Skills Required:- Candidate has proficiency across the Webex suite of products, with emphasis on telephony function. - Candidate can troubleshoot Cisco UC systems, including Webex Control Hub. - Candidate has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler. - Possess an intermediate level of IP networking knowledge. - Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC. - Candidate is comfortable to act on certificate expirations, CSR generation etc. - Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity.

  • UC Engineer

    4 weeks ago

    New Delhi, India TekVizion Full time

    - Job Title: UC Engineer - Location: Chennai - Experience: 3+Years - Headquarters Dallas, Texas, US - Please send your resume to mrponnala@tekvizion.com & sayyawaru@tekvizion.comtekVizion, the collaboration industry’s #1 source for End-to-End continuous testing, interoperability and certification testing is seeking a UC Engineer. tekVizion is a global...

  • UC Engineer

    2 weeks ago

    New Delhi, India TekVizion Full time

    Job Title:UC Engineer Location:Chennai Experience:3+Years Headquarters Dallas, Texas, US Please send your resume to mrponnala@tekvizion.com & sayyawaru@tekvizion.comtekVizion, the collaboration industry’s #1 source for End-to-End continuous testing, interoperability and certification testing is seeking a UC Engineer. tekVizion is a global leader in...

  • Uc engineer

    4 weeks ago

    Delhi, India TekVizion Full time

    Job Title:UC EngineerLocation:ChennaiExperience:3+YearsHeadquarters Dallas, Texas, USPlease send your resume to & tek Vizion, the collaboration industry’s #1 source for End-to-End continuous testing, interoperability and certification testing is seeking a UC Engineer. tek Vizion is a global leader in automated validation of complex real-time communications...

  • Cisco UC Engineer

    2 weeks ago

    New Delhi, India Insight Global Full time

    - Hybrid in Hyderabad, India - Permanent position fulltime - ₹30 LPA + benefitsJob DescriptionThe Cisco UC Engineer III plays a key role in troubleshooting and resolving advanced telephony and related technology issues. This position involves working closely with clients, vendors, and partners to deliver expert technical support in a dynamic environment....

  • Business Development Manager

    3 weeks ago

    New Delhi, India A&T Video Networks Full time

    A&T is looking forBusiness Development Manager - Collaboration SolutionsJob Site Location:ChennaiExperience:4 - 8+ years experience in Business Development and Solution Selling in AV IndustryQualification:Graduate in Engineering/MBA preferably Sales and MarketingBehavioral Skills:Business Acumen, Analytical Thinking, Problem Solving, Result focus, Team...

  • Business Development Manager

    4 weeks ago

    New Delhi, India A&T Video Networks Full time

    A&T is looking forBusiness Development Manager - Collaboration SolutionsJob Site Location:MumbaiExperience:4 - 8+ years experience in Business Development and Solution Selling in AV IndustryQualification:Graduate in Engineering/MBA preferably Sales and MarketingBehavioral Skills:Business Acumen, Analytical Thinking, Problem Solving, Result focus, Team...

  • CISCO Collaboration Engineer

    2 weeks ago

    Delhi, Delhi, India CMS IT Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking an experiencedCisco Collaboration Engineerto design, implement, support, and optimize enterprise collaboration solutions using the Cisco Collaboration suite. You will be responsible for maintaining voice, video, messaging, and contact center systems with a focus on high availability, security, and user experience.Key Responsibilities:Design,...

  • Senior System Engineer

    5 days ago

    Delhi, India Rexus Group Full time

    Position: Senior System Engineer / Solution Architect Job Type: Permanent (Full Time)Location: Mumbai/ Bangalore/ HyderabadJob Overview:As a Senior System Engineer \ Solutions Architect, you will serve as the focused services solution and technical lead engineer supporting the regional sales team. Focused on key clients, drive revenue creation and capture...

  • Senior System Engineer

    5 days ago

    Delhi, India Rexus Group Full time

    Position: Senior System Engineer / Solution Architect Job Type: Permanent (Full Time) Location: Mumbai/ Bangalore/ Hyderabad Job Overview: As a Senior System Engineer / Solutions Architect, you will serve as the focused services solution and technical lead engineer supporting the regional sales team. Focused on key clients, drive revenue creation and capture...

  • Senior System Engineer

    3 days ago

    Delhi, India Rexus Group Full time

    Position: Senior System Engineer / Solution ArchitectJob Type: Permanent (Full Time)Location: Mumbai/ Bangalore/ HyderabadJob Overview:As a Senior System Engineer / Solutions Architect, you will serve as the focused services solution and technical lead engineer supporting the regional sales team. Focused on key clients, drive revenue creation and capture...