Application Consultant

4 weeks ago

Bengaluru, India Merck Group Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

The Application Consultant acts as technical experts responsible for Open Text Applications - Exstream (Stream Serve) / Archive Center to provide state-of-the-art solutions for our business areas. This includes the configuration and implementation following established processes to meet customer :


- Need to interact with project leads as well as business representatives to plan, prepare, execute, and monitor projects as well as individual Change Requests.


- The execution will be either performed by the 'Application Consultant' directly or by leveraging technical skills provided by external partners.


- Should ensure customer satisfaction through proper solution design delivery, application life cycle management, and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.


- Thus should be in the position to consult business partners to find suitable and sustainable solutions to meet customer demands. Service Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role of meeting the agreed KPIs. This includes periodic reviews and the use of defined processes to hand over new services.


- Open Text Exstream as well as Archive Center are connected to all relevant ERP systems.


- The integration of all those components and the participation in architecture design decisions is also part of this position.


Who you are?


- You have Bachelor's/master's degree or equivalent in Computer Sciences and/or Business Administration


- You have a minimum of 10 years of experience in software or applications services and a minimum 5-year experience within an international environment.


- You have a strong experience in OpenText Exstream (StreamServe) and its related components - XMLIN, RDI, Story Teller, exposure to CAS management, descriptor, Supervisor, OTDS, etc.


- You have have demonstrated experience in OpenText Archive Center, document pipeline concept and Enterprise Scan


- Integration experience with SAP S/4 HANA and other SAP ERPs


- Skills related to Server, Vulnerability, Demand management and good knowledge about Portfolio management.


- Excellent troubleshooting skills and effective communication with multiple teams in a dynamic environment


- Understanding GxP environments and Qualification ownership responsibility is a plus


- Any other OpenText product like VIM, xECM, Core Archive will be added advantage.


- Basic experience with SAP transactions and preferably on DMS area


- Proficient in English



What we offer : We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress


Apply now and become a part of our diverse team

(ref:hirist.tech)

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