Abhinandan Ventures

4 days ago

Mumbai, India ANIKA INDUSTRIES PRIVATE LIMITED Full time

About the role:This role is pivotal to driving scale, efficiency, and innovation in our Pre-Sales function at The House of Abhinandan Lodha (HoABL). The role demands a seasoned professional with proven expertise in leading large-scale pre-sales operations, building and managing high-performing outsourced teams, and driving customer insights-led growth strategies.Key Strategic Leadership: Act as a co-lead of the Pre-Sales function, ensuring balance of ownership and delivery across business-critical projects.- Business Delivery: Oversee end-to-end Pre-Sales processes including acquisition, nurturing, conversion, and seamless customer transition, driving measurable top-line impact.- Operations Excellence: Manage outsourced contact centre operations, ensuring high-quality delivery, optimized productivity, and scalability across multiple campaigns.- Customer Insights & Analytics: Drive advanced analytics, predictive modelling, and segmentation to sharpen targeting, improve conversions, and influence product positioning.- Vendor & Stakeholder Management: Build strong partnerships with vendor ecosystems while engaging effectively with senior internal stakeholders across Marketing, Sales, and Product.- Technology & Process Optimization: Champion CRM adoption, data governance, and digital-first practices (email, BTL, automation) to drive process efficiency.- People Leadership: Lead, mentor, and upskill a diverse team (internal and outsourced), fostering a culture of accountability, learning, and customer-centricity.- Reporting & Governance: Deliver accurate, timely, and actionable reporting on business performance, campaign outcomes, and pipeline Strong understanding of lead lifecycle management and contact centre operations.- Proven ability to scale and professionalize pre-sales functions in high-growth environments.- Strong business acumen with experience in customer analytics and demand generation.- Collaborative leadership style with the ability to influence across levels and functions.- Fluency with CRM platforms, analytics tools, and MS Office Suite.Qualifications & Experience:- Graduate/Post-Graduate degree in Marketing, Operations, or related field.- 10 to15 years of progressive experience in Pre-Sales, Demand Generation, or Customer Operations, with at least 5 years in a leadership role.- Strong track record of driving measurable business outcomes through Pre-Sales. (ref:iimjobs.com)

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