Spanish Language Expert for IT Service Desk
3 weeks ago
We at Tietoevry are looking for Spanish Language Expert for IT Service Desk for our team in Chandigarh location.
Job Title: Spanish Language Expert for IT Service Desk
Exp Level : 2 to 6 years
Location: Chandigarh
Job Description: We are seeking a skilled Spanish Language Expert to join our IT Service Desk team. The ideal candidate will be fluent in Spanish and possess strong technical knowledge to assist Spanish-speaking clients with their IT-related issues and inquiries.
Responsibilities:
Provide technical support to Spanish-speaking clients via phone, email, chat, and remote assistance tools.
- Troubleshoot hardware and software issues, including operating systems, applications, and network connectivity problems.
- Assist clients in configuring and troubleshooting IT equipment, such as computers, printers, and mobile devices.
- Document all client interactions, including issue details, troubleshooting steps, and resolutions, in the ticketing system.
- Escalate complex issues to higher-level support teams and follow up on escalated tickets to ensure timely resolution.
- Stay updated on IT industry trends and advancements to provide effective support and solutions to clients.
- Collaborate with other team members to continuously improve service desk processes and procedures.
Requirements:
- Fluent in both Spanish and English, with excellent written and verbal communication skills in both languages.
- Previous experience in a technical support role or IT helpdesk environment is preferred.
- Strong understanding of IT concepts, including hardware, software, networking, and operating systems.
- Proficiency in troubleshooting common IT issues and providing step-by-step guidance to clients.
- Familiarity with ticketing systems and remote support tools is a plus.
- Exceptional customer service skills with a focus on client satisfaction.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Education: Any degree
Language: Fluency in Spanish and English is required
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