SAG Infotech

1 week ago


Jaipur, India SAG InfoTech Pvt. Ltd. Full time

About the Role :

We are hiring a proactive and technically skilled Tech Support Specialist (L1/L2) to provide front-line support for hardware and software issues. The ideal candidate will be responsible for resolving desktop-level technical problems and assisting users via phone and remote Responsibilities :


- Provide Level 1 and Level 2 desktop support for hardware, software, and networking issues.

- Handle live inbound telephonic support and resolve user queries effectively.

- Perform user configuration, account setup, and regular maintenance of desktop systems.

- Troubleshoot basic to intermediate hardware issues (desktops, laptops, printers, peripherals).

- Resolve software-related problems including OS, antivirus, and productivity tools (e.g., MS Office).

- Escalate unresolved issues to higher-level support or engineering teams as needed.

- Maintain accurate records of issues and resolutions using ticketing systems.

- Ensure high levels of customer satisfaction through professional communication and Skills & Requirements :


- Good knowledge of desktop support (L1/L2) including basic troubleshooting.

- Hands-on experience with hardware components, Windows OS, and common enterprise software.

- Strong communication skills with the ability to assist users clearly and patiently.

- Familiarity with remote support tools and helpdesk ticketing systems.

- Ability to prioritize tasks and manage time efficiently in a fast-paced Qualifications :


- Diploma or Bachelors degree in IT, Computer Science, or related field.

- Certifications like CompTIA A+, Microsoft MCP, or equivalent (preferred)


(ref:hirist.tech)
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