SAG Infotech

3 weeks ago


Jaipur, India SAG InfoTech Pvt. Ltd. Full time

About the Role :We are hiring a proactive and technically skilled Tech Support Specialist (L1/L2) to provide front-line support for hardware and software issues. The ideal candidate will be responsible for resolving desktop-level technical problems and assisting users via phone and remote Responsibilities :- Provide Level 1 and Level 2 desktop support for hardware, software, and networking issues.- Handle live inbound telephonic support and resolve user queries effectively.- Perform user configuration, account setup, and regular maintenance of desktop systems.- Troubleshoot basic to intermediate hardware issues (desktops, laptops, printers, peripherals).- Resolve software-related problems including OS, antivirus, and productivity tools (e.g., MS Office).- Escalate unresolved issues to higher-level support or engineering teams as needed.- Maintain accurate records of issues and resolutions using ticketing systems.- Ensure high levels of customer satisfaction through professional communication and Skills & Requirements :- Good knowledge of desktop support (L1/L2) including basic troubleshooting.- Hands-on experience with hardware components, Windows OS, and common enterprise software.- Strong communication skills with the ability to assist users clearly and patiently.- Familiarity with remote support tools and helpdesk ticketing systems.- Ability to prioritize tasks and manage time efficiently in a fast-paced Qualifications :- Diploma or Bachelors degree in IT, Computer Science, or related field.- Certifications like CompTIA A+, Microsoft MCP, or equivalent (preferred) (ref:hirist.tech)


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