Ekfrazo Technologies

Location : Ghansoli, Navi Mumbai (Work from Office)

Shift : UK shifts

Experience: 3-12years in ERP/HCM support administration(We have multiple openings for all the levels)

Systems Experience : Extensive experience with Oracle Fusion or SuccessFactors HCM

Overview of the Role :

The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1/L2 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team.

Roles and Responsibilities :

- Handle the administration of ERP/HCM L1 support services.

- Ensure accurate and timely resolution of support issues.

- Coordinate with stakeholders to schedule and organize support activities.

- Monitor and track support requests and resolutions.

- Provide administrative support to the support team.

- Generate reports on support activities and outcomes.

- Address user queries and provide assistance as needed.

Key Deliverables :

- Efficient and accurate support administration.

- Timely resolution of support issues.

- Positive feedback from users and stakeholders.

- Accurate and comprehensive reporting on support activities.

Key Functional and Operational Skills :

- Strong administrative and organizational skills.

- Effective communication and customer service skills.

- Knowledge of ERP/HCM support administration processes.

- Proficiency in Oracle Fusion or SuccessFactors HCM.

- Attention to detail and accuracy.

- Ability to manage multiple tasks and priorities.

Education Qualifications :

- Bachelors Degree in Computer Science, Information Systems, or a related field.

- Strong background in business process analysis and ERP systems