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3 months ago
Hello All,
Greetings from LTIMINDTREE
Experience : Above 8+ years
Notice period : Only looking for Immediate to 15 days.
WPS NETWORKING
Project Role: Support Engineer – Customer Support Service
Work location: Bengaluru/Hyderabad
EST/PST Time: (6:00PM – 9:00 AM and 9:30 PM – 3:30 AM)
Required Technical Skills:
- Minimum 3 years of experience in Technical Support or Customer Service & Support.
- Hands on experience on Microsoft Windows Server services like DHCP, DNS, File Share, DFS, Remote access (VPN, DirectAccess, RRAS and CMAK), NPS, Wireless networking and 802.1X authentication.
- Hands on experience on Networking fundamentals & protocols (DNS, DHCP, TCP/IP, ARP, ICMP, VPN, IPSEC).
DHCP DORA Process, TCP 3-Way Handshake Process
- Good understanding of Microsoft Windows server and client OS technology including AD forest, Domains, Trust, group policy.
Required Soft Skill:
- Excellent spoken and written English skills.
- Deep analytical skills to understand customer ask and provide them with effective solutions.
- Excellent communication skills and team player with ability to build solid relationships at all levels, across teams and business functions.
- Extremely high-level attention to detail with methodical troubleshooting process.
- Excellence in Documentation and creating knowledge articles.
- Quick learner, independent problem solving and critical thinking skills; self-directed, self-starting with strong analytical approach.
- Take command of calls and drive them to conclusions.
Responsibilities
- Responsible for Case Troubleshooting and resolution by actively working with customers located globally.
- Handle incoming support requests (SEV 1, A, B & C); work with internal team, proactively identify risk, collaborate closely with other team members to address the issue to ensure fast resolution and high customer satisfaction.
- Troubleshoot the issue by following the workflow defined in the process on the service request based on customer’s submitted cases.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Willingness to work in Nightshift (EST & PST time zones).
Regards
Nikitha
