Team Lead

8 hours ago

Kolkata, India TP Full time

Teleperformance is hiring for Team Leader - Operations- Amazon IN and NA (Customer Support)Location: KolkataRoles and Responsibilities Be responsible for the team’s overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper channels). • Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). • Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. • Provide the team with a vision of the process objectives. • Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. • Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. • Facilitate problem solving and collaboration. • Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. • Keep the Managers/Leaders informed of task accomplishment, issues and status. • Focus on accelerating teams’ performance. • Understanding towards business/organization objectives. • Willingness to add value to company’s Culture, Mission and VisionDesired Candidate Profile Proven work experience as a team leader or supervisor • In-depth knowledge of performance metrics • Organizational and time-management skills • Decision-making skills • Degree in Management or training in team leading is a plusGood PC skills, especially MS Excel• Excellent communication and leadership skillsPreferred Skills:Strong communication skills in EnglishCritical Competencies:Customer ServiceGood analytical skillsMust be very good with data representationMust be very good with MS ExcelTime ManagementAbility to multi-task

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    2 weeks ago

    Kolkata, India ATSPL - West Bengal Full time

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    23 hours ago

    Kolkata, India TP Full time

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    18 hours ago

    Kolkata, India TP Full time

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    4 hours ago

    Kolkata, India TP Full time

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    4 weeks ago

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    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a...