Associate Director

4 weeks ago

Gurgaon, Haryana, India People Impact Full time

Head of Talent Systems and Service Delivery.

Experience: 12+ years.

Location: Gurugram.

Responsibilities:

- Manage service delivery across Talent Management, Learning, and Recruitment systems and associated vendors, driving high performance.

- Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning discipline, sprint planning, daily stand-ups, and retrospectives, aligned to the HRIS model.

- Prioritize work and backlog in alignment with stakeholder requirements, team capacity, and the CPO tech/HRIS Workday team as necessary.

- Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practices.

- Seek and act on trends in service tickets to improve employee and HR experience.

- Demonstrate best practice through management of critical incidents across the technology portfolio, coordinating with resolution parties and establishing effective communication for post-incident reviews.

- Support the Talent Product Roadmap in partnership with Product Owners for other systems within HRIS and technology teams to develop in-house governance and a consistent approach to process and service optimization.

Performance and Quality Management:.

- People Management.

- Project Management.

- Stakeholder objectives.

Requirements:

- Practical service delivery experience with core HR systems, preferably exposure to or a combination of Cornerstone (Mandatory), Workday, and Gloat.

- Experience in managing performance of third-party services and vendors.

- Handling escalation procedures, incident management, and related service delivery disciplines.

- Strong organizational skills and Stakeholder Management.

- Experience in developing and guiding junior team members.

- Communicate effectively with HR stakeholders and technology partners at different levels.

- Understanding of integration designs and associated system processes.

- Proficiency with JIRA and Agile methodologies.

- Ability to manage system audits and test cycles, providing efficiency and accuracy to support activities.

(ref:iimjobs.com)

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