Maintenance Supervisor

2 days ago


Coimbatore, India Zolo Full time

Job Title: Associate Repair & Maintenance Manager

Job Location : Wardha , Maharashtra


Offered Package: Upto 7 LPA


About Zolo:

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering

to the needs of both working professionals and students. With over $100 Mn funding from

Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.


Key Responsibilities:

  • Business Performance Metrics and R&M Process Compliance: Monitor and enforce compliance with business performance metrics and R&M processes to maintain efficiency and quality standards in facility operations.
  • Inventory Management: Oversee inventory levels of maintenance supplies and equipment, ensuring adequate stock while optimizing costs and minimizing waste.
  • Cost Management: Control R&M costs to ensure they align with budgetary constraints while maintaining service quality.
  • Coordination and Communication with Stakeholders: Establish and maintain effective communication channels with stakeholders, including tenants, vendors, and internal teams, to ensure smooth facility operations and address any concerns promptly.
  • Team Training: Develop and implement training programs for the facilities team to enhance their skills and knowledge, promoting continuous improvement and adherence to best practices.
  • Team Retention: Implement strategies to foster a positive work environment, recognize team achievements, and promote employee engagement to improve team retention rates.



Key Performance Indicators (KPIs):

  • Ticket Turnaround Time (TAT) Compliance: Ensure that maintenance requests are resolved within the specified Service Level Agreement (SLA) timeframe to minimize downtime and inconvenience to tenants.
  • R&M Cost per Bed: Maintain R&M costs per bed within the budgetary limits to ensure cost-effectiveness and financial sustainability.
  • Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher by delivering prompt and satisfactory maintenance services and addressing tenant feedback promptly.
  • R&M Audit Score: Achieve an R&M audit score of over 85% by adhering to compliance standards, conducting regular audits, and implementing corrective actions as necessary.



Qualifications:

  • Bachelor's degree in Facilities Management, Business Administration, or a related field; relevant experience may be substituted for education.


Skills:

  • Proven experience in facilities management, preferably in a residential or commercial real estate environment.
  • Strong understanding of R&M processes, inventory management, and cost control principles.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Demonstrated leadership abilities and experience in team training and development.
  • Proficiency in relevant software applications for facilities management and reporting.
  • Analytical mindset with the ability to identify trends, solve problems, and make data-driven decisions.


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