Maintenance Supervisor
2 days ago
Job Title: Associate Repair & Maintenance Manager
Job Location : Wardha , Maharashtra
Offered Package: Upto 7 LPA
About Zolo:
ZoloStays stands out as the leading provider of managed co-living spaces in India, catering
to the needs of both working professionals and students. With over $100 Mn funding from
Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.
Key Responsibilities:
- Business Performance Metrics and R&M Process Compliance: Monitor and enforce compliance with business performance metrics and R&M processes to maintain efficiency and quality standards in facility operations.
- Inventory Management: Oversee inventory levels of maintenance supplies and equipment, ensuring adequate stock while optimizing costs and minimizing waste.
- Cost Management: Control R&M costs to ensure they align with budgetary constraints while maintaining service quality.
- Coordination and Communication with Stakeholders: Establish and maintain effective communication channels with stakeholders, including tenants, vendors, and internal teams, to ensure smooth facility operations and address any concerns promptly.
- Team Training: Develop and implement training programs for the facilities team to enhance their skills and knowledge, promoting continuous improvement and adherence to best practices.
- Team Retention: Implement strategies to foster a positive work environment, recognize team achievements, and promote employee engagement to improve team retention rates.
Key Performance Indicators (KPIs):
- Ticket Turnaround Time (TAT) Compliance: Ensure that maintenance requests are resolved within the specified Service Level Agreement (SLA) timeframe to minimize downtime and inconvenience to tenants.
- R&M Cost per Bed: Maintain R&M costs per bed within the budgetary limits to ensure cost-effectiveness and financial sustainability.
- Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher by delivering prompt and satisfactory maintenance services and addressing tenant feedback promptly.
- R&M Audit Score: Achieve an R&M audit score of over 85% by adhering to compliance standards, conducting regular audits, and implementing corrective actions as necessary.
Qualifications:
- Bachelor's degree in Facilities Management, Business Administration, or a related field; relevant experience may be substituted for education.
Skills:
- Proven experience in facilities management, preferably in a residential or commercial real estate environment.
- Strong understanding of R&M processes, inventory management, and cost control principles.
- Excellent communication, negotiation, and stakeholder management skills.
- Demonstrated leadership abilities and experience in team training and development.
- Proficiency in relevant software applications for facilities management and reporting.
- Analytical mindset with the ability to identify trends, solve problems, and make data-driven decisions.
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