SAP AMS Delivery Director

2 days ago

New Delhi, India SELECCIÓN Consulting Full time

SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions. The future promises to be exciting—come and be a part of it.Role: SAP- AMS Delivery Director Experience: 15+ Years Location: Preferably Hyderabad We are looking for an experiencedSAP AMS Delivery Directorto lead end-to-end service delivery across clients. This includes service delivery governance, resource optimization, incident and problem management, smooth operation of SAP applications and ensuring customer satisfaction and continuous improvement. This role requires a strong background in SAP support models, stakeholder management, and continuous service improvement. The candidate will manage AMS teams, drive SLAs/KPIs, and ensure high-quality service delivery to clients.This is a full-time opportunity. Contractors, please do not apply.Key Responsibilities Lead and manageSAP AMS (Application Management Services)operations across all AMS contracts. Overseeincident, problem, and change managementprocesses to ensure timely resolution and SLA compliance. Serve as theprimary point of contactfor business and client stakeholders for AMS-related issues. Handleescalationsand ensure quickroot-cause analysis Conduct regular service review meetings andgovernancecalls. Monitor and trackservice delivery performance , ensuring adherence to defined SLAs, KPIs, and governance standards. Coordinate with onshore/offshore teams , plan and optimizeresource utilization across multiple clients to ensure effective utilization and support contractual coverage. Coach and mentor team leads and consultants forperformance and growth . DriveAutomation &service improvement initiatives , root cause analysis, and proactive problem prevention. Support financial management of AMS contracts, including tracking effort, costs, profitability and renewals. Ensure compliance with ITIL processes andbest practicesfor SAP AMS delivery. Ensure compliance with company policies, security and audit requirements. Collaborate with project teams during rollouts, upgrades, and transition to steady-state support. Prepare and deliver regularstatus reports, dashboards, and executive updateson service performance.Required Qualifications 15+ years of SAP experiencewith at least5+ years in AMS/Service Delivery Management . Strong Understanding of SAP ecosystem (ECC, S/4HANA, Integrations) Strong knowledge ofSAP incident, problem, and change management processes . Hands-on experience withticketing tools(e.g., ServiceNow, Remedy, Solution Manager, Jira). Proven track record in managingonshore/offshore support models . Strong communication, leadership, and stakeholder management skills. Familiarity withITIL frameworkand best practices in AMS delivery. Certified ITIL or PMP preferred

  • SAP Delivery Director

    7 days ago

    New Delhi, India Sutherland Full time

    At Sutherland, we help enterprises accelerate their digital transformation by combining deep domain expertise, intelligent automation, and human-centered design. Our Digital Engineering Services team partners with global clients to architect and deliver next-generation solutions that drive agility, innovation, and measurable business outcomes.As we continue...

  • SAP Delivery Director

    1 week ago

    New Delhi, India Sutherland Full time

    AtSutherland , we help enterprises accelerate their digital transformation by combining deep domain expertise, intelligent automation, and human-centered design. OurDigital Engineering Servicesteam partners with global clients to architect and deliver next-generation solutions that drive agility, innovation, and measurable business outcomes. As we continue...

  • Service Delivery Manager – SAP AMS Program

    2 weeks ago

    New Delhi, India LTIMindtree Full time

    15 years of experience including service delivery management experience for large SAP AMS programRoles and responsibilitiesBe responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely deliveryBe the Customer Single Point of contact for AMS...

  • Service Delivery Manager – SAP AMS Program

    2 weeks ago

    New Delhi, India LTIMindtree Full time

    15 years of experience including service delivery management experience for large SAP AMS program Roles and responsibilities Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely delivery Be the Customer Single Point of contact for AMS...

  • SAP Application Services Delivery Manager

    4 days ago

    New Delhi, India LTIMindtree Full time

    - Job Title: SAP Application Services Delivery Manager - Location:Location: India - Experience:12-15 years in SAP with at least 5 years in AMS leadership rolesRole Overview:The SAP Application Services Manager will lead the end-to-end delivery and operations of SAP Application Management Services for one or more global clients. This includes managing...

  • SAP Application Services Delivery Manager

    2 days ago

    New Delhi, India LTIMindtree Full time

    Job Title:SAP Application Services Delivery Manager Location: Location: India Experience: 12-15 years in SAP with at least 5 years in AMS leadership rolesRole Overview:The SAP Application Services Manager will lead the end-to-end delivery and operations of SAP Application Management Services for one or more global clients. This includes managing steady-state...

  • SAP Delivery Director

    1 week ago

    Delhi, India Sutherland Full time

    AtSutherland , we help enterprises accelerate their digital transformation by combining deep domain expertise, intelligent automation, and human-centered design. OurDigital Engineering Servicesteam partners with global clients to architect and deliver next-generation solutions that drive agility, innovation, and measurable business outcomes.As we continue...

  • SAP AMS Project Manager

    7 days ago

    New Delhi, India LTIMindtree Full time

    Location - Pan India Notice period - 30 days to 15 days15 years of experience including service delivery management experience for large SAP AMS programRoles and responsibilities Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely...

  • SAP AMS Project Manager

    6 days ago

    New Delhi, India LTIMindtree Full time

    Location - Pan IndiaNotice period - 30 days to 15 days15 years of experience including service delivery management experience for large SAP AMS programRoles and responsibilities- Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely...

  • Service Delivery Manager – SAP AMS Program

    3 weeks ago

    Delhi, India LTIMindtree Full time

    15 years of experience including service delivery management experience for large SAP AMS programRoles and responsibilitiesBe responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely deliveryBe the Customer Single Point of contact for AMS...