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Customer Support Executive

2 months ago


Kollam, India ClayCo. Cosmetics Private Limited Full time

About the job

About Us:

ClayCo is a D2C skincare brand which brings global beauty rituals to India.We are a fast growing skincare brand with presence across various marketplaces as well as our own D2C website : www.clayco.in


As a brand manager you will be responsible for developing brand strategies, marketing plans, and product innovations to drive product growth.


Location : Fort/churchgate Mumbai

Salary : 400000 PA

Working days : Monday - Saturday


Position Summary:

For a young, growing organization like ours, an Associate in the Customer Experience Team, plays an important role. The associate is the first point of contact with the customer. The associate must be able to assist our customers in a swift, professional and efficient manner in line with the set company guidelines.


Responsibilities:

● Resolve customer queries via inbound/outbound phone calls, emails and social media channels and whatsapp live chat.

● Identifying customer requirements/needs.

● Processing and loggings emails, calls and Social Media queries on the CRM system.

● Co-ordinating with various departments to resolve customer queries as and when required.

● Providing outstanding customer service.

● Updating customer information as required.

● Maintaining confidentiality of information.

● Performing other duties as designated as and when the need arises.

● Align individual goals with the goals of the organisation.


Requirements:

● Graduate with Minimum 1 year experience in the customer service industry.

● Ability to think on one’s feet and possess an overall calm attitude, be good at conflict resolution skills and get the tasks