Dispute & Chargeback Associate

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

We are inviting applications for Chargeback & Dispute.

In this role, you will manage global implementations by analyzing stakeholders’ business requirements and by developing innovative and effective solutions to the challenges they face.

Responsibilities

• Support the design of Rapid Automation process solutions, the development and the maintenance of BI dashboards, applications or tools using the technology appropriate for the given task:

Power Platform,

VBA programming language

Office 365 applications, SharePoint, Power BI

Other RPA systems

• Identifies improvement opportunities to eliminate waste, automate manual work, standardize process
• In charge of the creation and maintenance of RA solution documentation, of test procedures and scenarios for the testing phases
• Develop and maintain dashboards, applications and scripts that are efficient, well structured, maintainable and easy to understand
• Support the Operational teams during the UAT and roll-out phases
• Collaborate closely with other teams or functions, and IT team in connection with data feeds, data mapping, and new system training.
• Build a strong liaison with the operations, sales, marketing and product management team to ensure the best experience for the customer and that customer requirements are considered for product evolution.
• Support the existing processes and will implement change requirements as part of a structured change control process
• Resolve issues that arise in day to day running of RA processes and providing timely responses and solutions as required
• Collaborate closely with project and operational teams in connection with training and hand over activities
• Updates project details, documentation and internal trackers periodically.
• Finds opportunities for continuous process improvement and innovative solution.

Qualifications we seek in you

Minimum Qualifications

• · University graduate (preferably IT / Economics / Mathematics)
• Minimum 2 years proven experience of working with Power Platform- Expert level. Additionally, working with Microsoft Azure programming languages (Python, JAVA, etc) is an advantage. Demonstrable evidence of having managed projects (projects related to system design and implementation, process transformation or automation) and data statistics;
• Good knowledge of MS Office package including VBA programming basis (macro level)
• GB certification/ Lean/any other certification in Quality Management is an advantage
• Business process understanding in terms of Infrastructure and Logistics, workflow, reporting, metrics (critical metrics, SLAs), input, output, etc.;
• Ability to conduct business data analysis including the preparation of reports;
• Experience with process improvement methodologies (Lean/ Six Sigma, Process Engineering, Design Thinking, others);
• Willingness to continuous learning and self-development

Preferred Qualifications/ Skills

• Several improvement solutions already delivered (macro tools, lean ideas, etc.) would be an advantage;
• Ability to manage to manage multiple priorities or projects simultaneously and keep them progressing to completion;
• Good analytical skills and problem solving approach;
• Well organized and ability to meet strict dead-lines
• Client management expertise;
• Ability to work both independently and as part of a team.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, , and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.