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Service Management Engineer
4 weeks ago
Role: Service Management (MIM) — L2 / L3 IMS Engineer (Banking)
Type: Full time – Perm
Location: Riyadh, Saudi
Visa: Sponsored incl. Family members, Insurance and mobile expenses
Overall Experience: 3+ years (L2), 8+ years (L3)
Skills: Service Management (MIM), Incident/Change/Problem Management, ServiceNow/BMC
Requisites:
- Provide L2 / L3-level support for Service Management (MIM) in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- Tune configurations and schedule jobs to optimise performance and reliability.
- Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.
- Strong documentation, runbook hygiene, and clear communication with stakeholders.
- Ownership mindset with readiness for 24x7 support and on-call rotation.
Interested? Please apply, thanks for your interest and time.
Partnered with Consulting firm based in Saudi for large hiring support.
