Senior VDI Consultant
3 weeks ago
About :Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000-100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms.Key Responsibilities :- Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments.- Lead efforts to enhance image management, patching, provisioning, and migration processes.- Manage incident triage, root cause analysis, and documentation within ITSM tools.- Create and maintain PowerShell scripts and other automation solutions for routine tasks.- Collaborate with US and offshore teams for seamless 24x7 support operations.- Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities.- Participate in client review meetings to discuss performance and backlog reduction.Required Skills & Qualifications :- 7+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms.- Proven experience in Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon, and Windows OS troubleshooting.- Strong proficiency in PowerShell scripting for automation and reporting.- Familiarity with ITIL processes (Incident, Problem, Change Management).- Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.- Excellent communication skills for collaboration in distributed teams.- Ability to work independently and drive technical improvements.Preferred Skills : - Expertise in Citrix Cloud, Citrix Studio, MCS/PVS, and advanced troubleshooting.- Experience supporting large-scale enterprise virtual desktop environments (50k+ users).- Exposure to automation and orchestration frameworks in VDI environments.Reporting :- Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements.- Collaborate with the Domestic CVS Operations Manager (US) for review meetings and escalation handling.Why Join :- Opportunity to be part of a flagship virtualization project from its foundation phase.- High-visibility role with potential to grow into a team lead as the project scales to 1520 members in 2026.- Work with a global team managing one of the largest Citrix/Azure VDI environments (ref:hirist.tech)
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