Training Manager
3 weeks ago
About the Role
We are seeking an experienced Training Manager to lead our Counseling Team in designing and executing training programs that enhance the skills, efficiency, and performance of our counselors.
Key Responsibilities
Develop and implement structured training programs focusing on student engagement, sales effectiveness, and process efficiency.
Conduct regular workshops, role-plays, and assessments to improve communication, objection handling, and problem-solving skills.
Collaborate with leadership and sales teams to align training modules with business objectives.
Utilize data-driven insights to identify skill gaps and create customized training approaches.
Evaluate team performance post-training and drive improvements through structured evaluations.
Desired Qualifications
At least 2+ years of experience in Training & Development, and a total of 4+ years of experience preferably in EdTech, Sales, or Counseling.
Strong understanding of student counseling, sales psychology, and customer engagement strategies.
Excellent communication, coaching, and leadership skills.
Ability to analyze performance data and customize training approaches accordingly.
Experience in creating and delivering engaging training materials, both online and offline.
Proficiency in CRM tools and sales enablement technologies is a plus.
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