IT System Management Analyst
3 weeks ago
Role : Major Incident Manager
Description :
The Major Incident Manager is integral to the Optum Technology Command Center's success. You'll focus on monitoring services, managing high priority issues with engaging enterprise and vendor technology teams to drive to resolution/workaround. This role will drive a variety of tasks and outcomes depending on the situation.
Salary :12-20 LPA
Primary Responsibilities (Not Limited to) :
1. Monitor/Respond to events that lead to a high priority Incident.
2. Analyze service/business impacts, document and leverage technology to issue all communications and provide stakeholder management.
3. Manage Bridge calls and facilitate technical troubleshooting efforts with engaging additional technical support as needed, including vendor support to drive to resolution as quickly as possible.
4. Forming action plans with roles and deadlines and ensuring these are completed.
5. Being accountable for resolving the outage via workaround or permanent fix.
6. Supporting and nurturing process improvements.
7. Continually maintaining and developing tools and resources to manage major incidents effectively.
8. Providing periodic major incident metrics reports, as needed.
9. Comfortable in 24/7 Environment and rotational shifts.
Required Qualifications :
10. 7-11 years of Major Incident Management / Critical Incident Management experience.
11. Strong communication skills (written and verbal).
12. Ability to comprehend Technology related discussion on a restoration bridge.
13. Experience with ServiceNow/ITSM tools and relation to processes (Incident, Change, Problem, CMDB, etc.).
14. Bachelor's degree or equivalent work experience.
15. ITIL Certified.
Preferred Qualifications :
16. Good understanding of Enterprise monitoring.
17. Good understanding of Infrastructure, Cloud technologies or experience in Infrastructure/application support.
18. Self-starter with the ability to appropriately assess the need for independent decision making.
19. Excellent interpersonal, and organizational skills.
20. Experience with Passion for customers and a demonstrated focus on customer experience.
21. Commitment to drive to results in a challenging, fast paced environment.
-
Systems Analyst
7 days ago
Bengaluru, India Thermo Fisher Scientific Full timeMaintain precision/Trax application in Windows systems and ensure applications are running smoothly, efficiently, and securely.Triage and resolve application errors and issues.Perform application/security updates, patches, and upgrades.Handle and maintain server operating systems, including Windows,Support System Administration activities to ensure that it...
-
Pega Systems Analyst
6 days ago
Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full timePega Systems AnalystPega Systems AnalystReq ID: Department: Tech ARC Intelligent Automation Division: Technology Location: BengaluruAbout the roleAt ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.At Intelligent automation, our...
-
Pega Systems Analyst
7 days ago
Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full timePega Systems Analyst Pega Systems Analyst Req ID: Department: Tech ARC Intelligent Automation Division: Technology Location: Bengaluru About the roleAt ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. At Intelligent automation,...
-
Pega Systems Analyst
5 days ago
Bengaluru, India ANZ Full timeAbout the roleAt ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.At Intelligent automation, our mission is to provide the technology platform, Services and Support to digitize, optimize and industrialize key operational processes...
-
Systems Analyst, OMS
3 days ago
Bengaluru, India PVH Full timeDesign Your Future at PVHSystems Analyst, OMSPOSITION SUMMARY:The Systems Analyst – OMS role based in Bengaluru, India will be part of Global Logistics Fulfillment Team to work on design and implementation of Order Management projects and enhancements to enable a platform, which conforms to PVH Corp’s strategic and operational requirements.The candidate...
-
Business Analyst
4 days ago
Bengaluru, India Aparajita Consultancy services Full timeRole : Business Analyst- Retail Backoffice systemsRole location : Bangalore - Hybrid ( Need people who is currently staying in Bangalore)Experience : 5-7 years Role Details : - Experience in documenting processes and system & UAT testing- Understanding of POS end to end functionality (Verifone, Gilbarco, GK)- Understanding of back-office end to end...
-
Analyst Store Systems
3 days ago
Bengaluru, Karnataka, India HUDSON S BAY SERVICES PRIVATE LIMITED Full timeApply for Analyst, Store Systems, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 3 Year of Experience on
-
Business Systems Analyst
4 weeks ago
Bengaluru, India Sound United Full timeJob Summary:As an experienced Sr Business Systems Analyst, Oracle Financial, within the Information Systems (IS) department, you will also be responsible for working with your Accounting & Finance business partners, writing user stories for new features, establishing business priorities, participating in design, and leading the testing and training of those...
-
Business Systems Analyst
4 weeks ago
Bengaluru, India Sound United Full timeJob Summary: As an experienced Sr Business Systems Analyst, Oracle Financial, within the Information Systems (IS) department, you will also be responsible for working with your Accounting & Finance business partners, writing user stories for new features, establishing business priorities, participating in design, and leading the testing and training of...
-
System Analyst
2 weeks ago
Bengaluru, India Info Origin Inc Full timeJob Description :We are seeking a highly motivated and analytical System Analyst to join our Design and Planning Team! In this role, you will play a key role in the planning and execution of IT network infrastructure projects. You will leverage your expertise in business analysis, project management, and Agile methodologies to bridge the gap between business...
-
Clean Energy System Analyst
1 month ago
Bengaluru, India Sustainability Economics Full timeJob descriptionPosition Title:Clean energy system AnalystLocation: Bengaluru, Karnataka (Onsite)About the Company:Sustainability Economics is a global organisation targeting the markets of US, Japan, EU, UK, Canada and Singapore. As a pioneer, our focus is on the Lifecycle Management of E2E Net-Zero transitions while leveraging our automation-first approach....
-
System Analyst
1 month ago
Bengaluru, India Intertrust Group Full timeWe are currently seeking a talented individual to join us in the role of System Analyst for NavOne/Business Central. In this crucial position, you will take charge of managing service desk tickets, addressing bugs, and resolving performance issues to ensure seamless operations.Some of the things you’ll be doing:Production support for NavOne/Business...
-
Sr Business Systems Analyst
6 days ago
Bengaluru, India IQVIA Full time8 years of experienced in focused on PeopleSoft Financials as Business AnalystUnder general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and requirements.Devises or modifies procedures to solve complex problems considering equipment capacity and limitations,...
-
System Analyst
2 days ago
Bengaluru, India Intertrust Group Full timeWe are currently seeking a talented individual to join us in the role of System Analyst for NavOne/Business Central. In this crucial position, you will take charge of managing service desk tickets, addressing bugs, and resolving performance issues to ensure seamless operations. Some of the things you’ll be doing: Production support for NavOne/Business...
-
Sr SAP Systems Analyst
3 weeks ago
Bengaluru, Karnataka, India insight technology Full timeApply for Sr SAP Systems Analyst, Career Progress Consultants in Bengaluru/ Bangalore ,Gurgaon for Year of Experience on
-
Clean Energy System Analyst
1 month ago
Bengaluru, India Sustainability Economics Full timeJob descriptionPosition Title: Clean energy system AnalystLocation:Bengaluru, Karnataka (Onsite) About the Company:Sustainability Economics is a global organisation targeting the markets of US, Japan, EU, UK, Canada and Singapore. As a pioneer, our focus is on the Lifecycle Management of E2E Net-Zero transitions while leveraging our automation-first...
-
Clean Energy System Analyst
1 month ago
Bengaluru, India Sustainability Economics Full timeJob descriptionPosition Title: Clean energy system AnalystLocation:Bengaluru, Karnataka (Onsite) About the Company:Sustainability Economics is a global organisation targeting the markets of US, Japan, EU, UK, Canada and Singapore. As a pioneer, our focus is on the Lifecycle Management of E2E Net-Zero transitions while leveraging our automation-first...
-
Clean Energy System Analyst
1 month ago
Bengaluru, India Sustainability Economics Full timeJob description Position Title: Clean energy system Analyst Location: Bengaluru, Karnataka (Onsite) About the Company: Sustainability Economics is a global organisation targeting the markets of US, Japan, EU, UK, Canada and Singapore. As a pioneer, our focus is on the Lifecycle Management of E2E Net-Zero transitions while leveraging our...
-
Sr Business Systems Analyst
7 days ago
Bengaluru, India IQVIA Full time8 years of experienced in focused on PeopleSoft Financials as Business Analyst Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and requirements. Devises or modifies procedures to solve complex problems considering equipment capacity and...
-
Vsquare Systems
1 month ago
Bengaluru, India Vsquare Systems Pvt. Ltd. Full timeJob Description - Senior Business Analyst. Required Skills :- 5+ years of experience with minimal 4-year experience in Client Management and Business/System Analysis Role.- At least 3 year of experience in HealthCare or Pharmaceutical (CRO) industry.- Experience in working in Agile teams with having a knowledge of agile tools like JIRA and Target Process.-...