Scrum Master

Job : Scrum Master

Experience : 4 : Noida

About the Role :

We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.

Key Responsibilities :

- Project Planning and Management : Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget.

- Team Coordination and Communication : Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs.

- Risk Management : Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed.

- Resource Management : Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship.

- Quality Assurance : Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation.

- Documentation and Reporting : Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned.

- Release Management : Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders.

- Sprint Planning and Agile Practices : Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed.

- Continuous Improvement : Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement.

- Vendor and Partner Management : Manage relationships with external vendors and partners, coordinating and overseeing their work.

- Customer Feedback Integration : Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development.

- Change Management : Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders.

- Performance and Metrics Tracking : Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities.

- Training and Development : Identify training needs, arrange relevant training sessions, and support team members' professional development.

- Product Roadmap Alignment : Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities.

- Compliance and Standards : Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance.

- Conflict Resolution : Address and resolve team conflicts promptly, fostering a collaborative and positive work environment.

- Resource Allocation : Ensure optimal allocation and utilization of resources, adjusting as project needs evolve.

- Risk Reporting : Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans.

- Onboarding : Send onboarding emails to new tech team members, ensuring a smooth integration into the team.

Qualifications :

- Bachelors degree in Project Management, Engineering, or related field.

- CSM, PSM or similar certification is preferred.

- Proven experience managing projects in an agile or hybrid environment.

- Excellent communication and leadership skills.

- Strong analytical and problem-solving abilities.

- Proficiency in project management software such as JIRA, MS Project