L2 Senior Site Reliability Engineer

Found in: Talent IN 2A C2 - 2 weeks ago


Kolkata, India Sampoorna Consultants Pvt. Ltd Full time

Voice L2 SSRE (Job Code : J47691)


Job Description:

- Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products.

- IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs and so on.

- Knowledge in the following areas: Call Control, Multimedia Contact Centres, CISCO Unity Connection integration with CUCM.

- Configuring CUBE/other ISR series Routers with full voice/VOIP functionality, Configuring analogue gateways (VG 224) and ports.

- Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group.

- Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, CUPC and Jabber.

- CUCM integration work understanding with Microsoft Lync, Configuring ATA 186 Using SCCP with Cisco Call Manager.

- Configuring voice mail for the users, Configuring speed dial and abbreviated dialling, Configuration via bulk administration.

- Troubleshooting call routing, DTMF issue, Monitoring via RTMT, generate trace and should have the capability to understand.

- Office 365 Teams Voice / Enterprise Voice skills.

- Able to implement a UC network, given a design document and customer requirements

- Ability to grasp complex design concepts quickly and understand.

- Good knowledge of Cisco UCCE and CVP product line and technology.

- Ability to troubleshoot implementation problems during migrations

- Flexibility in working hours as some migrations will require weekend and after hours work.

- Generate standard project documentation including UCCE Low level design, Network Diagrams, WLIs, etc.

- Client-facing skills to include cross-functional influence, external and internal consulting/partnering

- Vendor Management and co-ordination.

- Drive outcome based delivery model, build customer success stories, socialize and help team replicate successful delivery models

(ref:hirist.tech)
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