Customer Success Manager

2 weeks ago

Ghaziabad, Uttar Pradesh, India ALLSTARSIT Full time

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to changing the way businesses recruit, compensate, and oversee top talent worldwide.

Our Client

Our client is a leading Maritime AI company, offering a decision support platform to accelerate global trade. Stakeholders can make real-time, predictive intelligence-driven decisions with its insights and actionable visibility.

Our client is looking for a Customer Success Manager with a passion for customer satisfaction and business to join its business unit team.

As a Customer Success Manager, you'll be working with strategic commercial enterprises and organizations and will serve as the primary point of contact. Your main responsibilities will be to achieve high customer satisfaction, ensure product usage and value, and enable additional sales. You'll accomplish this by training customers, promoting their requests, and analyzing and personalizing the company's unique offering to meet their needs.

Responsibilities:

  • Manage clients' accounts directly on both strategic and operational levels: technical, business, support, and product
  • Responsible for Account Management and relationship.
  • Responsible for renewal negotiations and maintaining a low Gross Churn.
  • Main expert contact for any client issue
  • Provide client feedback internally
  • Provide client training and webinars
  • Upsell existing clients
  • Introduce new features
  • Work closely with the R&D, Product, and sales teams.

Requirements:

  • 4+ years of experience in a Customer Success / Account Management role
  • Experience with working in SaaS companies with global enterprise customers - a must
  • Experience in commercial negotiations with customers.
  • Experience working with product and R&D management
  • Willingness to travel to multiple locations worldwide, at least 30% of the time. Mainly to Singapore and the Gulf region
  • Excellent interpersonal and communication skills, from users to high-level executives; quick learner, curious, creative, and open-minded.
  • Experience working with Customer Success supporting systems such as SalesForce, helpdesk, and training tools.
  • Familiarity with B2B customers and business processes - is an advantage.
  • Additional languages other than English - an advantage

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