Data Analyst

4 weeks ago

New Delhi, India Curefit Full time

Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.As a Sr Executive in our Contact Center Control Tower, you will be central to ensuring smooth and efficient operations. You'll be responsible for managing MIS, Workforce Management (WFM), and Real-Time Management (RTM) functions. Your key focus will be on monitoring real-time performance, analyzing data to identify trends and issues, deriving actionable insights, and driving course correction to optimize our sales and customer support teams.Roles & Responsibilities- MIS & Reporting: Develop and maintain key performance reports and dashboards. Ensure data accuracy for decision-making. - Workforce Management (WFM): Oversee scheduling, forecasting, and capacity planning to meet operational needs. - Real-Time Management (RTM): Monitor live contact center activity and agent performance. Identify and address immediate operational challenges. - Real-Time Monitoring: Continuously track key metrics and agent adherence to schedules. Flag deviations and escalate as needed. - Data Analysis & Insights: Analyze performance data to identify trends, root causes of issues, and opportunities for improvement. - Course Correction: Based on real-time observations and data analysis, recommend and implement immediate adjustments and long-term solutions to enhance efficiency and KPIs. - Collaboration: Work closely with operations managers, team leaders, and other stakeholders to ensure alignment and effective strategy execution.Qualifications:- Bachelor's degree in a relevant field. - Proven experience (typically 3+ years) in contact center operations, directly involved in MIS, WFM, and/or RTM. - Strong analytical and problem-solving skills. - Proficiency in data analysis tools (e.g., Excel, Google Sheets, and SQL is a plus) and contact center technology. - Ability to interpret data, identify trends, and translate findings into actionable steps. - Excellent communication and collaboration skills. - Understanding of key contact center metrics and KPIs. - Ability to work effectively in a fast-paced, real-time environment.

  • Business Analyst

    2 weeks ago

    New Delhi, India Data Unveil Full time

    About UsAt Data Unveil, we are committed to delivering the best for our clients—primarily leading pharmaceutical companies. Leveraging the latest technologies and tools, we aggregate and analyze specialty healthcare data from various trusted partners. Our goal is to provide clear, hassle-free business insights that empower our clients to sharpen their...

  • Business Analyst

    2 weeks ago

    New Delhi, India Data Unveil Full time

    About UsAtData Unveil , we are committed to delivering the best for our clients—primarily leading pharmaceutical companies. Leveraging the latest technologies and tools, we aggregate and analyze specialty healthcare data from various trusted partners. Our goal is to provide clear, hassle-free business insights that empower our clients to sharpen their...

  • Data Analyst

    4 weeks ago

    New Delhi, India Gajalakshmi Financial Servvices Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Data Analyst located in Ballard Estate,Fort Mumbai. The Data Analyst will be responsible for collecting, processing, and analyzing data to provide insights that support business decisions. The role includes performing data modeling, creating reports,...

  • Data Analyst

    4 weeks ago

    New Delhi, India Punyakar Full time

    Company Description We suggest you enter details here.Role Description This is a full-time on-site role for a Data Analyst located in New Delhi. The Data Analyst will be responsible for gathering, analyzing, and interpreting various data sets to provide insights and recommendations. Day-to-day tasks will include designing and implementing data analyses,...

  • Data Analyst

    3 weeks ago

    New Delhi, India Techmantu Digital Full time

    Techmantu is a 10+ year-old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Data Analyst

    3 weeks ago

    New Delhi, India Techmantu Digital Full time

    Techmantu is a 10+ year-old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Data Analyst

    4 weeks ago

    New Delhi, India Themesoft Inc. Full time

    Hi Professionals; Job Title: Data Analyst Location: Remote Duration: Contract Must Have: Data Analyst Job Description: Gather, analyze, and document business requirements for technical, pharma-focused projects. Develop capability maps to align business needs with IT solutions. Collaborate with cross-functional teams, including IT, business stakeholders, and...

  • Data Analyst

    4 weeks ago

    New Delhi, India WebBuddy LLC Full time

    Company DescriptionAt WebBuddy, we are not just a web design and development agency but a trusted partner in shaping your online presence. Our team of expert developers, creative designers, and strategic thinkers has been transforming ideas into digital realities for clients across the globe. With hundreds of successful projects and delighted clients in the...

  • Data Analyst

    1 week ago

    New Delhi, India Flexi Pitches Full time

    Data Analyst — Flexi PitchesLocation: Bengaluru | HybridExperience: 2–4 yearsAbout the RoleWe're looking for a Data Analyst who can turn numbers into narratives.You'll work across Demo Nights, Awards, and leadership events — using data to improve targeting, measure engagement, and guide decision-making.Key Responsibilities- Collect, clean, and analyze...

  • Data Analyst

    2 weeks ago

    New Delhi, India Flexi Pitches Full time

    Data Analyst — Flexi PitchesLocation: Bengaluru | HybridExperience: 2–4 yearsAbout the RoleWe’re looking for a Data Analyst who can turn numbers into narratives.You’ll work across Demo Nights, Awards, and leadership events — using data to improve targeting, measure engagement, and guide decision-making.Key Responsibilities- Collect, clean, and...