Help Desk Specialist
3 weeks ago
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.Essential Job Functions: Works with users of shipping automation software to diagnose issues and provide solutions Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training Escalates more complex issues to subject matter experts as needed Identifies common problems and documents best practices Provides incident management Provides basic user training as needed Ensures support SLAs are met for Level 1 to Level 3 issues Acts as systems expert for enterprise application systems Other duties as assigned.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Requirements: Job may require extended sitting or standing, use of standard office equipment.Other Skills/Abilities: Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client Ability to take ownership of moderate issues/assignments and follow through to completion Demonstrates aptitude to prioritize and handle multiple issues simultaneously Effective oral and written communication skills Strong analytical skills Strong attention to detail and accuracy Ability to work independently in a dynamic paced logistics/forwarding environment Ability to function and contribute in team environment Effective time management and project management skills Must be willing to work flexible hours Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus Knowledge of Java tools, iReport tools and SQL Scripting.Education and Experience: 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.Certifications and Licenses: Professional certification may be required in some areas.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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IT Help Desk Specialist
4 weeks ago
New Delhi, India Verdantas Full timeJoin Verdantas – A Top #ENR 81 Firm,We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.In this role, you’ll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You’ll troubleshoot hardware and software problems, manage user access, and support...
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IT Help Desk Specialist
4 weeks ago
New Delhi, India Verdantas Full timeJoin Verdantas – A Top #ENR 81 Firm,We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team. In this role, you’ll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You’ll troubleshoot hardware and software problems, manage user access, and support...
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IT Help Desk Specialist
4 weeks ago
New Delhi, India Verdantas Full timeJoin Verdantas – A Top #ENR 81 Firm,We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team. In this role, you’ll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You’ll troubleshoot hardware and software problems, manage user access, and support...
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IT Help Desk Specialist Level 2
3 days ago
New Delhi, India AMSYS IT SERVICES PRIVATE LIMITED Full timeRole: IT Help Desk Specialist Level 2Work Location: Thane, MaharashtraTotal Experience: 3+yearsShift: US Shift Hours & Rotational ShiftWe are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across...
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IT Help Desk Specialist Level 2
1 day ago
New Delhi, India AMSYS IT SERVICES PRIVATE LIMITED Full timeRole: IT Help Desk Specialist Level 2 Work Location:Thane, Maharashtra Total Experience:3+years Shift:US Shift Hours & Rotational ShiftWe are seeking an experiencedHelp Desk Specialist Level 2to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices...
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IT Help Desk Specialist
4 weeks ago
Delhi, India Verdantas Full timeJoin Verdantas – A Top #ENR 81 Firm,We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.In this role, you’ll be the first line of support for our employees, resolving technical issues and ensuring smooth day-to-day IT operations. You’ll troubleshoot hardware and software problems, manage user access, and support...
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IT Help Desk Manager
3 weeks ago
New Delhi, India Check Point Software Full timeAbout the Role We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you. In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...
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It Help Desk Manager
3 days ago
New Delhi, India Check Point Software Full timeAbout the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you. In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...
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It Help Desk Manager
3 days ago
New Delhi, India Check Point Software Full timeAbout the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you. In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...
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Grants Consultant
1 week ago
Delhi, Delhi, India Founder Help Desk Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionFounder Help Desk is a trusted support system dedicated to aiding entrepreneurs, startups, and business owners. We specialize in providing expert guidance to navigate the challenges of establishing, managing, and expanding successful ventures. Our mission is to empower businesses by equipping them with the tools and resources required to...
